Customer Service Specialist at Airbase

Tampa, Florida, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Industrial GasesIndustries

Requirements

High School Diploma/GED required
2 years of prior experience in credit & collections, accounts receivable, finance and/or related field
Prior experience should include the ability to demonstrate a proven track record of success in a high-volume AR role
Proficient in Google suite applications and Microsoft Office (Word, Excel)
A strong “customer service” mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals
Ability to build positive relationships and strive to understand customer’s needs, both internal and external
Preferred Qualifications
Associate’s degree in Business, Accounting or related-field preferred
Prior experience with SAP or an ERP system is highly preferred

Responsibilities

Responsible for the customer service and collection of accounts receivable within the Region, with a goal of maintaining a healthy Accounts Receivable position
Maintains consistent and high quality work; ensures that proper steps are taken each day to protect Airgas’ interests in receivables, assets and to further reduce the risk of bad debt write off
Adheres to South Region/Division protocols and achieves assigned metrics for outbound calls, order release, worklist compliance towards the goal of promoting prompt payment of outstanding invoices and other matters that will maximize cash flow
Provides day to day Customer Service
Works internally across the Region and externally directly with customers to reduce total AR and Days Sales Outstanding (DSO)
Maintains quality relationships with branch managers and involves regional managers when necessary and keeps them informed of issues at all times
Engages appropriate field personnel as needed to expedite resolution of outstanding payments
Works with Collection Agency to validate customer payments to Airgas or work disputes identified by the agency
Completes administrative work for the department with strong need for compliance to deadline and prompt response
Maximizes collection effort in accordance with Airgas Credit & Collection Policy
Maintains fast pace for time sensitive collection efforts on the unique portfolio of small accounts
Reconciles difficult or disputed accounts; forwards calls when customer requests escalation
Communicates and escalates potential risks to VP of Finance
Identifies issues with billing, pricing and cylinders that cause customer service problems and works to resolve such issues

Skills

Key technologies and capabilities for this role

Customer ServiceCollectionsAccounts ReceivableOutbound CallsOrder ReleaseWorklist ComplianceDSO ManagementAdministrative Tasks

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This role is 100% onsite in Tampa, FL, with hours from 8am to 5pm.

What qualifications are required for this role?

Candidates need a High School Diploma/GED, 2 years of prior experience in credit & collections, accounts receivable, finance or related field with a proven track record in high-volume AR, proficiency in Google suite and Microsoft Office, and a strong customer service mindset.

What is the salary for this Customer Service Specialist position?

This information is not specified in the job description.

What are the key responsibilities of this role?

The role involves customer service and collection of accounts receivable, achieving metrics for outbound calls and worklist compliance, maintaining relationships with branch managers, resolving disputed accounts, and escalating risks to the VP of Finance.

What kind of experience makes a strong candidate for this position?

A strong candidate has 2+ years in credit & collections or accounts receivable with a proven track record in high-volume AR, proficiency in Google suite and Microsoft Office, and a collaborative customer service approach to build positive relationships.

Airbase

Spend management and AP automation platform

About Airbase

Airbase offers a spend management platform that helps businesses manage their financial operations more effectively. The platform includes services such as guided procurement, accounts payable automation, expense management, and corporate card management. These features allow companies to control their spending, streamline procurement processes, and automate accounts payable tasks. Airbase's software is designed to be user-friendly, providing visibility and control over spending for clients ranging from small businesses to large corporations. Unlike many competitors, Airbase also fosters a community for finance professionals through its Slack group, Off the Ledger, where users can share insights and ask questions. The goal of Airbase is to provide businesses with the tools they need to manage their finances efficiently and ensure compliance globally.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$88MTotal Funding

ACQUISITIONCompany Stage

Enterprise Software, FintechIndustries

201-500Employees

Risks

Competition from Amazon Business could threaten Airbase's market share in spend management.

Paylocity's acquisition may disrupt existing client relationships or service offerings.

Rapid AI integration may face adoption challenges, impacting customer satisfaction.

Differentiation

Airbase offers a comprehensive spend management platform with AP automation and corporate card management.

The platform provides real-time insights into spending, enhancing decision-making for mid-market firms.

Airbase's partnership with Sardine enhances fraud prevention, increasing platform security and client trust.

Upsides

AI-powered Touchless AP reduces manual processing time, boosting efficiency and cost savings.

Paylocity's acquisition could expand Airbase's resources and accelerate growth and innovation.

New spend analytics and vendor management features offer better financial control for clients.

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