Customer Service Specialist at Abbott

Livermore, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

High School diploma or equivalent
1-2 years of high call volume call center experience
Communicate clearly and concisely, both in writing and verbally with others in a professional manner
Strong computer skills, proficiency navigating multiple websites and platforms
Proficient with Microsoft office programs and smart devices
Versatility, flexibility, and willingness to work within constantly changing priorities
(Preferred) 2+ years experience in high call volume call center
(Preferred) 2+ years experience in a clinical environment
(Preferred) Associate’s degree

Responsibilities

Handling of inbound and outbound customer calls
Collects, receives, and records INR results
Utilizes call scripting provided when conducting patient phone calls
Contacts physician for INR results based on clinic’s reporting preferences and as outlined by Acelis Connected Health policies and procedures
Monitors and assists customers with adherence to prescribed test frequency
Promotes use of digital platforms
Provides assistance in the use of digital platforms
Demonstrates knowledge of products used to obtain INR results and provides assistance to customers, as applicable
Responsible for time management, adherence to schedule and attendance
Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements
Interact with customers to assist with demographic, member plan and physician changes, as well as collecting results and creating supply orders
Provide customer service by answering customer concerns, explaining business policies and policy controls, as well as assisting in customer escalations and complaints
Provide testing support, product overview and basic technology instructions
Provides general assistance, as needed, to achieve and maintain patient success and satisfaction with remote monitoring

Skills

Customer Service

Inbound Calls

Outbound Calls

Call Center

Data Entry

Order Processing

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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