Customer Service Senior Analyst at Accenture

Gurugram, Haryana, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Financial ServicesIndustries

Requirements

Any Graduation (Bachelor’s degree in Business, Finance, Insurance, or related field preferred; Master’s preferred)
5-8 years of total experience in life and annuity operations
Proven expertise in policy owner services and strong understanding of life and annuity products
Excellent communication skills – both verbal and written – with the ability to influence and motivate
Strong interpersonal and people management skills; experience in coaching and mentoring teams
Ability to thrive in a fast-paced, customer-centric environment
Professional certifications in life insurance or annuity operations (a plus)
Ability to efficiently and accurately handle insurance claims or other types of claims, including understanding policies and procedures, verifying information, assessing validity, and ensuring regulatory compliance

Responsibilities

Lead and manage a team handling policy servicing requests for life and annuity products
Ensure timely and accurate processing of policy changes, beneficiary updates, premium adjustments, and other service transactions
Monitor team performance against SLAs and KPIs; implement corrective actions as needed
Serve as a subject matter expert on life and annuity products, policy servicing workflows, and regulatory requirements
Collaborate with cross-functional teams including underwriting, claims, and compliance to resolve escalations
Conduct regular team meetings, training sessions, and performance reviews to foster growth and engagement
Drive process improvements and automation initiatives to enhance service delivery
Maintain high levels of customer satisfaction through proactive communication and issue resolution

Skills

Life & Annuity

Claims Processing

Policy Owner Services

Insurance Operations

Team Leadership

Customer Service

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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