Customer Service Senior Analyst at Accenture

Gurugram, Haryana, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional ServicesIndustries

Requirements

Any Graduation
5 to 8 years of experience
French - Intermediate (strong communication skills in French and English)
Order to Cash (OTC)
Customer Experience (CX)
Customer Care
Order Management
Order Fulfillment
Ability to manage multiple stakeholders
Ability to perform under pressure
Ability to work well in a team
Adaptable and flexible
Commitment to quality
Attention to detail
Ability to handle high-volume transactional work
Prior experience in order management, customer service, or supply chain operations preferred
Willingness to work in rotational shifts

Responsibilities

Process customer orders accurately and on time
Coordinate with cross-functional teams
Ensure a seamless order-to-delivery experience
Perform analysis and solving of increasingly complex problems
Interact with peers within Accenture, clients, and/or Accenture management
Work with minimal instruction on daily tasks and moderate instruction on new assignments
Make decisions that impact own work and may impact others
Act as an individual contributor and/or oversee a small work effort and/or team

Skills

Key technologies and capabilities for this role

FrenchOrder ManagementOrder to CashCustomer ServiceCustomer ExperienceOrder FulfillmentStakeholder ManagementLanguage Translation

Questions & Answers

Common questions about this position

What experience level is required for this Customer Service Senior Analyst role?

The role requires 5 to 8 years of experience. Any graduation qualification is sufficient.

Is French language proficiency required for this position?

Yes, intermediate French language ability is required, along with strong communication skills in French and English.

What are the key skills needed for this role?

Key skills include Order to Cash (OTC), Customer Experience (CX), Customer Care, Order Management, ability to manage multiple stakeholders, perform under pressure, work well in a team, and commitment to quality.

Does this role involve shift work or specific location requirements?

The role may require working in rotational shifts. Location details are not specified.

What does a typical day involve in this position?

You will analyze and solve complex problems, interact with Accenture peers, some clients or management, receive minimal daily instruction, make decisions impacting your work and others, and act as an individual contributor or oversee a small team.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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