Customer Service Representative (Voice) | Get a 21K Signing Bonus at A1M Solutions

Mandaluyong, Metro Manila, Philippines

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

NoVisa

Outsourcing, Offshoring, BPOIndustries

Requirements

At least 6 months BPO experience handling a Voice Account
Excellent verbal & written English skills
Amenable working onsite in Mandaluyong
Willing to work night shifts

Responsibilities

Build and maintain strong, trust-based relationships with clinicians
Serve as the central point of contact for questions, support needs, and resource navigation
Track clinician performance and engagement metrics using available data and tools
Collaborate with leadership to identify trends, areas for improvement, and development opportunities
Support initiatives aimed at clinician satisfaction, retention, and professional development
Conduct coach-up care activities to assess engagement and maintain proactive communication
Maintain positive ongoing connections with former clinicians to support alumni engagement and potential future collaborations
Provide timely updates, summaries, and insights to leadership to support continuous improvement
Document interactions, progress, and recommendations in alignment with organizational processes

Skills

Key technologies and capabilities for this role

Customer ServiceVoice AccountBPOEnglish CommunicationPerformance TrackingData AnalysisStakeholder Management

Questions & Answers

Common questions about this position

Is there a signing bonus for this position?

Yes, the position offers a 21K signing bonus.

Is this a remote position or onsite?

This is an onsite position in Mandaluyong, with no remote work option.

What are the key requirements for this role?

Candidates need at least 6 months BPO experience handling a Voice Account, excellent verbal and written English skills, amenability to work onsite in Mandaluyong, and willingness to work night shifts.

What is the company culture like?

The company prioritizes employee satisfaction, work-life balance, long-term success, life-long learning, and fosters an all-inclusive environment with strong culture and values-driven leadership.

What benefits are offered?

Benefits include competitive salary, health insurance with free dependents, 10% night differential, attendance bonus, paid time off convertible to cash leave credits, performance appraisal, and work-life balance support.

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees