Customer Service Representative / Teller -PT - Jenison MI at Fifth Third Bank

Jenison, Michigan, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

BankingIndustries

Requirements

High school diploma/GED
Ability to perform advanced math functions for extensive cash handling
Ability to present a professional image and interact comfortably and confidently with the public
Initiative to initiate dialogue with customers
Ability to read and write well enough to communicate effectively in oral and written form
Knowledge of retail policies and procedures

Responsibilities

Provide excellent customer care for daily transactions, inquiries, and problem resolution in accordance with bank policies
Refer customers to appropriate business partners for products and services
Promote positive customer experience by adhering to customer experience key behaviors, maintaining a friendly demeanor, can-do attitude, and willingness to help
Develop rapport with customers, know account ownership, answer questions confidently, and resolve issues responsively
Maintain customer confidentiality and follow the Bancorp Code of Business Conduct and Ethics
Perform daily office responsibilities to maintain efficient operations, working with the platform team
Maintain balancing records, correct outages, and seek help as needed
Stay updated on bank policies, financial center procedures, and handle customer problems professionally, escalating complex issues
Demonstrate sound judgment in decision-making per guidelines
Consistently meet or exceed sales referral goals set by management
Participate in daily huddles, sales meetings, and staff meetings
Maintain knowledge of retail products and services, uncover customer needs, and refer to business partners
Utilize tools for tracking referrals and monitor progression and fulfillment
Continuously increase knowledge and skills through self-motivation, education, seminars, and training
Openly exchange ideas on risk, elevate concerns, follow policies, and manage risks within the bank's risk appetite

Skills

Key technologies and capabilities for this role

Customer ServiceTransaction ProcessingProblem ResolutionRisk ManagementCustomer ExperienceCash BalancingBanking PoliciesAccount Knowledge

Questions & Answers

Common questions about this position

Is this position full-time or part-time?

This is a part-time position.

Where is this job located?

The position is located in Jenison, MI.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills are needed for this Customer Service Representative role?

Key skills include providing excellent customer care, problem resolution, maintaining confidentiality, balancing records accurately, and making sales referrals for bank products.

What does Fifth Third Bank value in customer service representatives?

The bank values a friendly demeanor, can-do attitude, willingness to help, ethical behavior, sound judgment, and a focus on positive customer experience while managing risks.

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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