Customer Service Representative - Night Shifts & Weekends (Remote)

South Africa

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Business Process Outsourcing (BPO), Healthcare SupportIndustries

Requirements

Candidates must have at least 1 year of experience in a customer service or support role with a stable work history. Strong written English and typing speed are essential, along with comfort working night shifts (11pm-7am SA time) and weekends. Applicants must possess confident computer skills, a fixed fibre internet line with a minimum speed of 25 Mbps supporting a wired Ethernet connection, and a reliable power backup solution. Excellent communication, problem-solving, tech-savviness, empathy, attention to detail, time management, a customer-first mindset, team collaboration, and adaptability are also required.

Responsibilities

The Customer Service Representative will assist nurses and care facilities with using the app, answer questions, and help with account setup, shift bookings, and general support. Responsibilities include fixing or reporting app problems, responding to urgent issues like last-minute cancellations, communicating clearly via chat, email, or phone, and keeping records of support conversations. The role also involves working with the team to improve the user experience.

Skills

Customer Service

Technical Support

App Support

Account Setup

Shift Booking

Problem Solving

Urgent Issue Resolution

Chat Support

Email Support

Phone Support

Record Keeping

User Experience Improvement

English Proficiency

Typing Speed

Fibre Internet

Wired Ethernet

Power Backup Solutions

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees