Customer Service Representative - Italian speaker at Arrow Electronics

Casablanca, Casablanca - Settat, Morocco

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Electronics, DistributionIndustries

Requirements

Advanced level of English, plus advanced level of Italian
At least 1-2 years of Customer Service, Order Management or Sales experience
Good knowledge of MS Office, Excel required
Accountability
Communication and coordination skills
Customer-oriented attitude
Team player

Responsibilities

Supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with a clean order load
Managing backlog actions from order load through to invoice and delivery of parts to customers
Managing customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer
Handling Order to Invoice process
Communicating with Customers and Suppliers and delivering after-sales service for Business Customers (telephone, mail)
Order Management
Managing and responding to all requested customer backlog changes
Close cooperation with other departments like Sales, Assets and Logistics
Driving On-Time-Delivery performance in line with customer and company goals
Generating customer satisfaction
Close teamwork with Inside Sales and Product Management
Driving efficiency

Skills

Italian

English

Customer Service

Order Management

Backlog Management

Communication

Sales Support

Invoice Processing

After-Sales Service

Logistics Coordination

Arrow Electronics

Global provider of technology solutions and services

About Arrow Electronics

Arrow Electronics provides technology solutions that support innovation for technology manufacturers and service providers. The company develops and delivers high-tech solutions that improve business operations and everyday life. Its offerings include computing, power management, and Internet of Things (IoT) applications. Arrow collaborates with clients to create complex technology systems, such as smart battery ecosystems for electric motorbikes and wearable health monitoring devices for firefighters. Unlike many competitors, Arrow not only sells technology products but also offers consulting and engineering services to help clients design and implement customized systems. The goal of Arrow Electronics is to drive innovation and enhance efficiency and quality of life through its comprehensive technology solutions.

Englewood, ColoradoHeadquarters

1935Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Increased competition in cloud services could impact Arrow's growth.

Rapid technological changes in IoT may challenge Arrow's innovation pace.

Supply chain vulnerabilities, especially in semiconductors, could disrupt product delivery.

Differentiation

Arrow Electronics offers comprehensive technology solutions across multiple industries.

The company collaborates with clients to engineer complex technology systems.

Arrow's business model includes consulting and engineering services for customized solutions.

Upsides

Growing demand for IoT security solutions presents expansion opportunities for Arrow.

Increased investment in smart city projects boosts demand for Arrow's integrated systems.

Rising interest in sustainable tech aligns with Arrow's electric motorbike technologies.

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