Customer Service Representative at The Andersons

Wisconsin Rapids, Wisconsin, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Agriculture, Agribusiness, RenewablesIndustries

Requirements

High School Diploma or GED equivalent
At least 1 year of relevant experience
Developed knowledge and skills through job-related training or considerable experience
Ability to work within established procedures with a moderate degree of supervision
Ability to identify problems and relevant issues in straightforward situations, assess using standard procedures, and make sound decisions

Responsibilities

Provide timely and accurate information to incoming customer order and product knowledge requests
Process customer orders/changes according to established department policies and procedures
Perform administrative functions related to orders and serving customers, including loading tickets, weighing inbound trucks, preparation of correspondence, systems and documentation maintenance, inventory, basic shipping/receiving administration, basic accounting duties, preparation of invoices, and price quotes (depending on assigned location)
Provide timely feedback to the company regarding service failures or customer concerns
Confer with sales, production, shipping, warehouse, and/or carrier to assure order fulfillment is optimized
Provide extraordinary customer service using a working knowledge of company products and programs
Correspond effectively in all customer interactions
Work closely with team members and internal stakeholders
Fulfill administrative duties associated with the role
Complete all responsibilities in compliance with safety protocols, policies, procedures, and the company's Statement of Principles

Skills

Key technologies and capabilities for this role

Customer ServiceOrder ProcessingAdministrative FunctionsInventory ManagementShipping and ReceivingBasic AccountingInvoice PreparationPrice Quotes

Questions & Answers

Common questions about this position

What benefits are offered for this Customer Service Representative position?

The company offers a comprehensive benefits package including Paid Time Off (Accrued Vacation, Floating Holidays, Sick Time, and more), 401(k) with employer matching, Medical, Dental, and Vision insurance plans, Disability insurance, and Life insurance coverage.

What is the minimum education and experience required for this role?

A High School Diploma or GED equivalent is required, along with at least 1 year of relevant experience.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What is the salary or compensation for this Customer Service Representative role?

This information is not specified in the job description.

What does The Andersons' company culture emphasize?

The Andersons is committed to providing extraordinary service to customers, helping employees improve, supporting communities, and increasing company value, all guided by its Statement of Principles.