Customer Service Representative at The Andersons

Wisconsin Rapids, Wisconsin, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Agriculture, Agribusiness, RenewablesIndustries

High School Diploma or GED equivalent
At least 1 year of relevant experience
Developed knowledge and skills through job-related training or considerable experience
Ability to work within established procedures with a moderate degree of supervision
Ability to identify problems and relevant issues in straightforward situations, assess using standard procedures, and make sound decisions

Provide timely and accurate information to incoming customer order and product knowledge requests
Process customer orders/changes according to established department policies and procedures
Perform administrative functions related to orders and serving customers, including loading tickets, weighing inbound trucks, preparation of correspondence, systems and documentation maintenance, inventory, basic shipping/receiving administration, basic accounting duties, preparation of invoices, and price quotes (depending on assigned location)
Provide timely feedback to the company regarding service failures or customer concerns
Confer with sales, production, shipping, warehouse, and/or carrier to assure order fulfillment is optimized
Provide extraordinary customer service using a working knowledge of company products and programs
Correspond effectively in all customer interactions
Work closely with team members and internal stakeholders
Fulfill administrative duties associated with the role
Complete all responsibilities in compliance with safety protocols, policies, procedures, and the company's Statement of Principles