Customer Service Representative at Thermo Fisher Scientific

Selangor, Malaysia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Scientific InstrumentsIndustries

Requirements

Diploma in Logistics/Supply Chain/Life Science or a relevant field
2+ years of experience in a Customer Service role
Customer-centric approach with excellent phone and email etiquette
Proficiency in ERP systems like SAP, E1 (Oracle), and MS Office preferred
Knowledge of international trading
Proficient in spoken and written English; additional languages such as Mandarin, Bahasa Indonesian, Thai, or Vietnamese are a plus
Strong listening and problem-solving skills
Ability to operate effectively in a fast-paced, multi-tasking environment
Focus on anticipating and meeting the needs of customers; manage the customer experience and consistently deliver on commitments
Accuracy in all functions of this role
Passionately curious, questioning assumptions and exploring new angles
Resilient and adaptable, eager to take on challenges and solve them successfully

Responsibilities

Act as the primary contact for customers, channel partners, and team members via phone, email, and meetings
Provide proactive communication on changes or delays and offer alternate solutions
Efficiently respond to customer inquiries regarding quotations, orders, product availability, pricing, delivery, billing, returns/replacements, and other documentation
Drive the Order to Cash process, including order creation, status updates, purchase order processing, payment handling, and shipping coordination
Collaborate across borders and time zones with various global internal and external customers
Additional tasks, duties, and projects as assigned

Skills

Customer Service

Phone Communication

Email Communication

Order Processing

Quotation Management

Billing

Returns Processing

Shipping Coordination

Order to Cash

Supply Chain

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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