Customer Service Representative
Jerry37,440 - 43,680 USD/year
- Full Time
- Entry Level & New Grad
$7,200 – $7,200Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer ServiceIndustries
Requirements
Candidates should have proven experience in a customer service role, strong communication and interpersonal skills, the ability to work independently and manage time effectively in a remote environment, proficiency in using customer service software and tools, excellent problem-solving skills and attention to detail, and a positive attitude and friendly demeanor.
Responsibilities
The Customer Service Representative will respond to customer inquiries via phone, email, and chat in a timely and professional manner, assist customers with product information, order processing, and troubleshooting, maintain accurate records of customer interactions and transactions, resolve customer complaints efficiently and escalate as necessary, and provide feedback to management on potential improvements to customer service processes.
Skills
Customer Service Software
Communication
Interpersonal Skills
Problem-Solving
Time Management
Troubleshooting
Record Keeping
Multichannel Support
Remote
Global employment platform for payroll management
About Remote
Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.
Key Metrics
San Francisco, CaliforniaHeadquarters
2019Year Founded
$482.5MTotal Funding
SERIES_CCompany Stage
Consulting, CybersecurityIndustries
5,001-10,000Employees