[Remote] Customer Service Representative at Abbott

United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Minimum GCSE standard; A-levels preferred
Prior experience in customer service or sales advisory roles (medical sector experience is a plus)
Excellent written and verbal communication skills
Strong organizational ability and attention to detail
Customer-focused mindset with a positive attitude under pressure
Ability to thrive in a deadline-driven environment
Team player with strong interpersonal skills for internal and external contacts
Proficiency in Microsoft Office
SAP experience is highly desirable

Responsibilities

Receive and process all hospital orders within daily deadlines
Create and manage sales orders and invoices accurately and promptly
Monitor queues for automation opportunities and backorder follow-ups
Handle customer complaints, investigate issues, and organize return shipments
Issue credit notes for returns and complaints within procedural deadlines
Manage a busy mailbox for queries and orders, ensuring timely responses
Follow up on pricing discrepancies with Tender, Sales, and Division Managers
Produce relevant documentation including packing lists, invoices, and credit notes
Liaise with approved logistics partners for pickups, deliveries, and emergency requests
Investigate courier claims and maintain regular communication for smooth operations
Support Product Event Reporting (PER) and collaborate with Territory Managers
Assist in FSCA (Field Safety Corrective Action) implementation with Quality and Sales teams
Maintain master data (customers, materials) and adhere to company policies including the Code of Business Conduct

Skills

Order Processing

Customer Support

Issue Resolution

Sales Orders

Invoicing

Credit Notes

Pricing Management

Logistics Coordination

Courier Claims

Product Event Reporting

Field Safety Corrective Action

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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