Customer Service Representative at RPS North America

Auburn, Washington, United States

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$43,680 – $49,920Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Aerospace, DefenseIndustries

Requirements

Ability to resolve customer requests, questions, and complaints requiring analysis of situations
Proficiency in using ERP systems to research and analyze customer situations
Capability to work independently under minimal supervision
Willingness to cross-train and support customer service team objectives

Responsibilities

Serves as the point of contact with external customers, processing sales orders, resolving requests, questions, and complaints, and maintaining positive relations
Focuses on achieving 100% on-time delivery through proactive management of each sales order
Acts as customer focal for all questions, concerns, and problem resolution
Serves as liaison between the customer and various departments throughout the facility
Acts as liaison between customers and plant personnel to facilitate flow of materials, tooling, paperwork, etc., in and between work centers
Manages and coordinates customer short flows and AOGs (aircraft on ground), including negotiating due dates when on-time delivery is in jeopardy
Communicates with Production, scheduling, shipping, and purchasing to acquire dates to report to customers
Proactively reviews all delivery schedules via system-generated reports and customer portals
Reviews customer sales orders: filters FAI orders, verifies pricing on all orders, and verifies lead time on sustaining orders
Manages incomplete POs with customers to ensure all information meets NADCAP and Company requirements
Relays customer changes (address, locations, contacts, and other important information) to proper personnel
Acts as main contact and resident expert for each assigned customer regarding contract requirements, specific needs, lead-times, etc
Reviews all P.O.C.’s and new order entry reports and applies changes or works with others to determine required actions
Proactively reviews and manages delivery schedules, maintaining a hands-on approach to status and handling delinquencies
Identifies potential problems, analyzes, and proposes alternatives for resolution to ensure on-time delivery; requests, charges, and tracks expedite costs as required
Coordinates the efficient flow of product through the manufacturing process
Utilizes capacity management techniques to maximize throughput and reduce constraints
Depending on site needs, reviews, manages, and executes orders to manufacturing to support customer demands
Continually works to build long-term relationships with customers as a goodwill ambassador, liaison, and problem solver
Functions as a productive, contributing, and responsible member of the work team

Skills

Key technologies and capabilities for this role

Customer ServiceOrder ProcessingComplaint ResolutionSales Order ManagementOn-Time DeliveryLiaison CoordinationAOG ManagementProduction CommunicationScheduling CoordinationDue Date Negotiation

Questions & Answers

Common questions about this position

What is the pay range for the Customer Service Representative position?

The pay range is $21-$24 per hour.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What skills are required for the Customer Service Representative role?

Key skills include resolving customer issues through analysis, proactive order management for on-time delivery, ERP system usage, and acting as a liaison between customers and internal departments.

What is the company culture like at Sonaca North America?

The company is driven by passion for innovation, commitment to excellence, and dedication to safe and sustainable air and space travel, with a team of experts utilizing the latest technologies.

What makes a strong candidate for this Customer Service Representative position?

Strong candidates excel at proactive management for 100% on-time delivery, handling AOG situations, using ERP systems for analysis, and serving as an effective liaison with customers and internal teams in a fast-paced aerospace environment.

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees

Risks

Increased competition from AECOM with new regional director.

Acquisition by Tetra Tech may impact client relationships.

Internal competition from NEO Material Development Kit could cause brand confusion.

Differentiation

RPS Group offers a wide range of consulting and advisory services.

The company has a strong focus on sustainability and environmental consulting.

RPS leverages its global presence and multidisciplinary teams for tailored solutions.

Upsides

Increased demand for environmental consulting due to global sustainability focus.

Growing interest in digital transformation aligns with RPS's expertise.

Expansion of green finance offers new project opportunities for RPS.

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