Customer Service Representative at Airbase

Largo, Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Retail Solutions, Industrial GasesIndustries

Requirements

Ability to determine course of action according to customers’ needs
Ability to work with Service Managers and Area Beverage Managers to provide estimated time of arrival for service and CO2 fills
Excellent follow-up skills
Ability to handle next level Customer Service issues
Troubleshooting skills for calls
Non-technical customer support capabilities
Knowledge to coordinate with A/R on delivery issues due to non-payment
Ability to act as liaison between customers and drivers

Responsibilities

Determine course of action according to customers’ needs
Work with Service Managers and Area Beverage Managers to provide estimated time of arrival for service and CO2 fills
Follow up with customer and advise on response method and time frame
Coordinate with A/R on delivery issues due to non-payment
Act as liaison between customers and drivers to help business run efficiently
Provide non-technical customer support
Handle next level Customer Service issues
Troubleshoot calls
Work with different departments on training and projects
Answer phones and respond to customer requests
Provide customers with product and service information
Transfer calls to appropriate departments
Assist with special projects given by supervisors
Assist with voicemail requests
Assist with rush deliveries
Update and create processes as needed
Assist with Portal/Email Orders

Skills

Key technologies and capabilities for this role

Customer ServicePhone SupportTroubleshootingOrder CoordinationFollow-upProcess ImprovementEmail HandlingLiaisonTraining Coordination

Questions & Answers

Common questions about this position

What benefits are offered for this Customer Service Representative position?

The role includes a comprehensive benefits package with medical, dental, and vision plans, vacation, sick time, floating holidays, paid holidays, progressive parental leave, 401k with company matching, tuition reimbursement, discounted college tuition for dependents, and an Airgas Scholarship Program.

Is this Customer Service Representative role remote or on-site?

The position is located on-site in Largo, FL (Retail Solutions).

What skills are required for the Customer Service Representative role?

Key skills include excellent follow-up skills, troubleshooting for customer service issues, non-technical customer support, and the ability to coordinate with various departments and managers.

What is the company culture like at Airgas?

Airgas is committed to building a diverse and inclusive workplace that embraces the diversity of employees, customers, patients, community stakeholders, and cultures worldwide, valuing differences to enhance performance.

What makes a strong candidate for this Customer Service Representative position?

Strong candidates can perform essential duties like determining customer needs, providing non-technical support, troubleshooting, coordinating with teams, and handling follow-ups and special projects satisfactorily.

Airbase

Spend management and AP automation platform

About Airbase

Airbase offers a spend management platform that helps businesses manage their financial operations more effectively. The platform includes services such as guided procurement, accounts payable automation, expense management, and corporate card management. These features allow companies to control their spending, streamline procurement processes, and automate accounts payable tasks. Airbase's software is designed to be user-friendly, providing visibility and control over spending for clients ranging from small businesses to large corporations. Unlike many competitors, Airbase also fosters a community for finance professionals through its Slack group, Off the Ledger, where users can share insights and ask questions. The goal of Airbase is to provide businesses with the tools they need to manage their finances efficiently and ensure compliance globally.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$88MTotal Funding

ACQUISITIONCompany Stage

Enterprise Software, FintechIndustries

201-500Employees

Risks

Competition from Amazon Business could threaten Airbase's market share in spend management.

Paylocity's acquisition may disrupt existing client relationships or service offerings.

Rapid AI integration may face adoption challenges, impacting customer satisfaction.

Differentiation

Airbase offers a comprehensive spend management platform with AP automation and corporate card management.

The platform provides real-time insights into spending, enhancing decision-making for mid-market firms.

Airbase's partnership with Sardine enhances fraud prevention, increasing platform security and client trust.

Upsides

AI-powered Touchless AP reduces manual processing time, boosting efficiency and cost savings.

Paylocity's acquisition could expand Airbase's resources and accelerate growth and innovation.

New spend analytics and vendor management features offer better financial control for clients.

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