Customer Service Representative at Goodyear Tire & Rubber

Tilburg, North Brabant, Netherlands

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Tire Manufacturing, ManufacturingIndustries

Requirements

Ability to manage communication with internal and external customers in a professional and proactive manner
Strong attention to detail to ensure accuracy across all PO processes and documentation
Understanding of pricing structures, delivery and billing terms, VAT and customs requirements (or willingness to learn)
Solid organizational skills with the ability to coordinate multiple tasks and deadlines
Willingness to participate in continuous improvement activities and contribute to team development
Openness to building skills in line with a development plan and supporting audits and cross-functional projects

Responsibilities

Act as the primary point of contact for both internal and external customers
Provide accurate information on order and delivery status
Coordinate shipments
Share key insights gathered from customer interactions
Manage Purchase Order creation and control, ensuring correct pricing, delivery and billing terms, compliance with EC VAT regulations, and customs-related shipping requirements
Handle debit and credit notes, invoicing, and document filing according to established standards
Support Retread Production by monitoring repair orders, coordinating with production scheduling, and ensuring timely deliveries
Take part in plant-related discussions and project activities
Strive to deliver excellent service and seamless operational support

Skills

Key technologies and capabilities for this role

Customer ServiceOrder ManagementPurchase Order ProcessingInvoicingVAT ComplianceCustoms RegulationsShipment CoordinationProduction SchedulingDocumentationOrganizational Skills

Questions & Answers

Common questions about this position

What skills are required for the Customer Service Representative role?

Key requirements include the ability to manage communication with internal and external customers professionally, strong attention to detail for PO processes, understanding of pricing, delivery, billing terms, VAT and customs (or willingness to learn), solid organizational skills, and willingness to participate in continuous improvement.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the company culture like at Goodyear?

Goodyear offers a collaborative and supportive working environment that encourages professional growth, continuous learning, sharing of best practices, and contribution to meaningful projects while delivering high-quality service.

What makes a strong candidate for this Customer Service Representative role?

Strong candidates demonstrate professional communication, attention to detail, organizational skills, knowledge or eagerness to learn VAT/customs requirements, and a proactive attitude toward continuous improvement and team projects.