Customer Service Representative at SunSource

Warren, Michigan, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Industrial Distribution, Hydraulics, Electronics, RoboticsIndustries

Requirements

Two years of industrial repair and/or industrial distribution experience
Minimum 2-year degree in fluid power or formal training in industrial technology or related field
2+ years of customer service experience in a manufacturing or distribution environment
Proficient with software programs relating to the customer service position including Trend, Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs
Strong verbal and written communication skills
Strong problem-solving skills
Ability to identify incremental selling opportunities from existing orders and communicate/work with outside sales to win new business

Responsibilities

Process orders, requests for price and delivery information, returns, order status, order expedites, and product literature accurately and consistently
Orchestrate internal resources (e.g., technical support, warehousing, finance, service and fabrication centers, purchasing) to meet customer needs
Process inbound customer calls regarding order status, pricing, product availability, and delivery schedules
Develop knowledge of assigned customers, including basic understanding of the buying process for OEM and MRO customer base
Demonstrate understanding of SunSource's customer procedures and tools to process orders, quotes, returns, navigate the pricing system, interpret pricing structure, and utilize internal support systems
Demonstrate basic knowledge of SunSource technology and services offerings

Skills

Key technologies and capabilities for this role

ExcelMicrosoft WordEmailVendor Pricing ProgramsOrder ProcessingQuote GenerationReturns ProcessingOrder StatusProblem SolvingCustomer Communication

Questions & Answers

Common questions about this position

What experience is required for this Customer Service Representative role?

The position requires two years of industrial repair and/or industrial distribution experience, 2+ years of customer service experience in a manufacturing or distribution environment, and a minimum 2-year degree in fluid power or formal training in industrial technology or related field.

What software skills are needed for this position?

Proficiency is required with software programs relating to customer service, including Trend, Microsoft Excel, Microsoft Word, E-mail, and vendor pricing programs.

What communication and problem-solving abilities are expected?

Candidates must demonstrate strong verbal and written communication skills as well as strong problem-solving skills.

Is the salary or compensation mentioned for this role?

This information is not specified in the job description.

What is the work location or remote policy for this position?

This information is not specified in the job description.

SunSource

Distributes fluid power components and systems

About SunSource

SunSource distributes fluid power components and systems for industries such as OEM, MRO, and mobile equipment. Their services include design and engineering support, supply chain optimization, and repair capabilities, all aimed at enhancing productivity and reducing costs for clients. Unlike competitors, SunSource combines a national reach with a strong local presence, ensuring personalized customer service and technical support. The company focuses on building meaningful relationships and developing its associates, with the goal of delivering high-quality products and services that drive growth.

Windsor, CaliforniaHeadquarters

2001Year Founded

VENTURE_UNKNOWNCompany Stage

Automotive & Transportation, Industrial & ManufacturingIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Company Match

Tuition Reimbursement

Risks

Competition from online marketplaces like Amazon Business threatens traditional distributors.

Electric and hybrid equipment may reduce demand for traditional fluid power components.

Supply chain vulnerabilities could impact SunSource's ability to meet customer demands.

Differentiation

SunSource offers comprehensive services including design, engineering, and supply chain optimization.

The company has over 85 years of experience in the fluid power sector.

SunSource emphasizes associate development and strong customer-supplier relationships.

Upsides

Growing demand for energy-efficient hydraulic systems boosts SunSource's market potential.

IoT integration enhances predictive maintenance, reducing downtime and improving efficiency.

Rise of electric and hybrid equipment creates new opportunities for component supply.

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