Customer Service Representative at Medtronic

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Completed at least 2 years in College, Vocational Diploma or Bachelor’s Degree required
Minimum of one year of accumulated experience as a technical support or customer service representative
Excellent oral and written English communication skills with the ability to clearly convey ideas and comprehensively document customer interaction details
Excellent customer service mindset and a demonstrated track record in exceeding customer experience metrics
Strong analytical skills and ability to make critical to quality decisions that have ethical and/or legal implications
Strong computer skills and ability to navigate office and product support tools and applications (e.g., Microsoft Word, Microsoft Outlook, Microsoft Excel, telephony applications and other cloud-based tools)
Experience in AI and related technologies preferred but not required
Willing to accept stretched assignment role as assigned by Supervisor or Manager
Willing to work in BGC, Taguig City (Hybrid)
Amenable to working shifting schedules

Responsibilities

Achieve a comprehensive knowledge of Diabetes and all products that we support
Communicate technical information to patients about our products including troubleshooting steps to resolve technical issues they experience
Understand and identify customer needs and provide effective solutions for all customer enquiries received via phone or chat support
Document all product allegation, customer concerns and actions taken into CRM and internal systems
Maintain the company’s values and reputation for providing exceptional customer service

Skills

Key technologies and capabilities for this role

Customer ServiceTechnical SupportCRMPhone SupportChat SupportTroubleshootingEnglish Communication

Questions & Answers

Common questions about this position

What is the compensation for this Customer Service Representative role?

Medtronic offers a competitive salary and flexible benefits package.

Is this position remote or does it require office work?

The role is hybrid and requires applicants to be willing to work in BGC, Taguig City.

What skills are required for this customer service position?

Required skills include excellent oral and written English communication, strong customer service mindset with a track record of exceeding metrics, strong analytical skills, and proficiency in computer tools like Microsoft Word, Outlook, Excel, telephony, and cloud-based applications. Experience in technical support or customer service (minimum one year) and AI technologies is preferred.

What is the work schedule like for this role?

Applicants must be amenable to working shifting schedules.

What education and experience make a strong candidate for this position?

A strong candidate will have completed at least 2 years in College, Vocational Diploma or Bachelor’s Degree, plus a minimum of one year in technical support or customer service, along with the key skills in communication, analysis, and customer service.

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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