Customer Service Representative at Stryker

Runnemede, New Jersey, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

High School Diploma or equivalent
2+ years’ relevant work experience in customer service, account management or similar
Ability to work flexible hours, as needed to support business needs, including weekends and evenings
Must be commutable to Runnemede, NJ (ideal candidate lives within reasonable commuting distance)
Preferred
Experience working in medical facility or surgical center
Proficiency with Microsoft Office Suite (including Excel, Outlook, and Teams)
Experience utilizing Enterprise Resource Planning (ERP) software or Customer Relationship Management (CRM) systems

Responsibilities

Provide customer services relating to sales, sales promotions, installations and communications
Ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws
Confirm and enter usage of surgical implants to replenish inventory
Coordinate with Stryker Sales team and customers to obtain purchase orders
Support Sales Department by providing answers to questions generated by telephone, e-mails and fax
Research responses with sales and keep records of customer interactions and transactions
Record details of inquiries, complaints, and comments, as well as actions taken
Determine charges for product requests/usage
Collaborate with Accounts Receivable on invoice disputes/discrepancies and take appropriate action to resolve disputes
Prepare product or service reports by collecting and analyzing customer information
Maintain customer pricing in systems of record, including entering contracts as required
Implement and support Quality initiatives throughout Customer Service workflow

Skills

Key technologies and capabilities for this role

Customer ServiceMicrosoft ExcelMicrosoft OutlookMicrosoft TeamsERPCRMAccount ManagementSales SupportInventory Management

Questions & Answers

Common questions about this position

What is the pay range for the Customer Service Representative position?

The pay range is $20.08 - $30.34 per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

Is this a remote position, or do I need to work in the office?

This is a hybrid work flexibility role with a schedule Monday through Friday, 8:00am – 5pm EST. You must be commutable to Runnemede, NJ.

What skills and experience are required for this role?

Required qualifications include a High School Diploma or equivalent and 2+ years of relevant work experience in customer service, account management, or similar. Preferred skills include experience in medical facilities or surgical centers, proficiency with Microsoft Office Suite (Excel, Outlook, Teams), and experience with ERP or CRM systems.

Does this role involve travel?

No travel is required for this position.

What makes a strong candidate for this Customer Service Representative role?

Strong candidates have 2+ years in customer service or account management, ideally with experience in medical facilities, proficiency in Microsoft Office Suite, and familiarity with ERP or CRM systems, plus live within commuting distance of Runnemede, NJ.

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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