Customer Service - P3 at Nielsen

Hellerup, Denmark

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

FMCG, Market ResearchIndustries

Requirements

Relevant commercial education at minimum bachelor level
Experience with B2B customer support and training is an advantage
Basic understanding of FMCG industry
A proven customer service background
A passion for technology and learning new systems
Experience with working with Dynamics or some CRM tool
Outgoing and comfortable with conducting client training for several people
Good skills to build relationships both internally and with customers
Willingness and ability to acquire knowledge and develop the role
Passion for delivering the best customer support
Team-oriented and emphasizes sharing knowledge and experiences
Work in a structured way and can handle many tasks at the same time
Good IT skills and quickly acquire new systems knowledge
Understand numbers and like to work with analysis of numbers
Fluent in Danish and some proficiency in Swedish language and English (oral and written) preferred

Responsibilities

Deliver exceptional customer service by promptly and effectively addressing customer inquiries
Develop a deep understanding of our RMS products and of our services to provide accurate information and personalized solutions to customers
Coordinate with various internal teams, including Sales, Operation, Technical Support, and Product Development, to ensure seamless customer experience and timely resolution of issues
Troubleshoot and resolve customer concerns, identifying opportunities for process improvements and collaborating with relevant teams to implement changes
Build and maintain strong relationships with customers, demonstrating empathy, active listening, and a genuine commitment to their satisfaction
Keep accurate records of customer interactions, track key performance metrics, and share valuable insights with relevant stakeholders to drive continuous improvement
Stay up-to-date on product updates (Discover new release, Omni, etc.), and company news to provide knowledgeable support and guidance to customers

Skills

Customer Service

Troubleshooting

Client Training

RMS Products

CRM

Active Listening

Performance Metrics

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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