Customer Service Officer (AU Retail, Hybrid) at Connectly

Mandaluyong, Metro Manila, Philippines

A$480,000 – A$600,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Goods, RetailIndustries

Skills

Key technologies and capabilities for this role

ZendeskSAP Business OneCustomer ServiceOrder TrackingProduct RegistrationMacro CreationKnowledge CentreSANsRepair TrackingAustralia PostDirect Freight

Questions & Answers

Common questions about this position

What is the salary for the Customer Service Officer role?

The salary is P40,000 - P50,000 monthly package.

Is this position remote or hybrid, and what is the schedule?

This is a hybrid position with a Monday – Friday schedule from 08:00 AM – 05:00 PM PHT.

What skills and experience are required for this role?

Candidates need 3-5 years of customer service experience, demonstrated passion and understanding for cooking, knowledge of Zendesk software, and knowledge of SAP Business One ERP system.

What benefits does ConnectOS offer?

Benefits include hybrid work setup, medical, dental coverage, and life insurance from day 1, paid vacation and sick leave, competitive salary with annual appraisal, financial assistance, 13th month pay, complimentary sleeping quarters, coffee, fitness facilities, company events, and career growth opportunities.

What makes ConnectOS a great place to work?

ConnectOS is certified as a Great Place to Work, emphasizes work-life balance, regular company events, career growth opportunities, and ensures equal employment without discrimination.

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

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