Retention Specialist
QuinceSalary not specified
- Full Time
- Junior (1 to 2 years)
A$480,000 – A$600,000Compensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Goods, RetailIndustries
Requirements
Candidates should possess 3-5 years of experience in Customer Service, demonstrating a passion and understanding for cooking, along with knowledge of Zendesk software and the SAP Business One ERP system.
Responsibilities
The Customer Service Officer will manage consumer inquiries and after-sales service inquiries, covering product knowledge, website information, order tracking, and product registration, and will also handle phone calls, set up macros in Zendesk, update the Knowledge Centre, liaise with Marketing, support USB device setup in the Cook Expert, handle repairs, track service engineers, book Australia Post deliveries, and check Direct Freight deliveries.
Skills
Zendesk
SAP Business One
Customer Service
Order Tracking
Product Registration
Macro Creation
Knowledge Centre
SANs
Repair Tracking
Australia Post
Direct Freight
Connectly
AI-powered marketing automation for e-commerce
About Connectly
Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.
Key Metrics
San Francisco, CaliforniaHeadquarters
2020Year Founded
$33.7MTotal Funding
SERIES_BCompany Stage
Consumer Software, AI & Machine Learning, Consumer GoodsIndustries
51-200Employees