Customer Service Officer at AIG

Hong Kong

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Good communication and written skills in English and Cantonese
Good in Microsoft Office preferred, PC literate and able to type fast
Good team player with positive attitude and modesty
Good time management and organization skills
Proactive mindset and eagerness to take on can-do attitude
Self-motivated, eager to learn, responsible and patient
Able to work under pressure with good problem solving skills
Form 5 standard
1 year relevant work experience in Front desk/Admin or Contact Center would be an advantage
Primarily in the office (in-person collaboration)

Responsibilities

Answering customer enquiries and complaints by phone and email
Providing accurate product/marketing/service information to clients
Taking orders and providing after sales service
Maintaining a professional and good image to customers on providing business services

Skills

Key technologies and capabilities for this role

Customer ServicePhone SupportEmail CommunicationMicrosoft OfficeProblem SolvingTime Management

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

The role requires team members to be primarily in the office to support in-person collaboration, which is a vital part of AIG's culture.

What are the key skills required for the Customer Service Officer role?

Candidates need good communication and written skills in English and Cantonese, proficiency in Microsoft Office, PC literacy with fast typing, and soft skills like being a team player, proactive, self-motivated, patient, able to work under pressure, and good at problem-solving.

What is the work schedule like for this position?

It is a full-time role with no shifting required and a 5 days' work week.

What is the company culture like at AIG?

AIG fosters a culture of inclusion, diversity, and belonging through learning, cultural awareness activities, and Employee Resource Groups, valuing in-person collaboration to create a supportive environment.

What makes a strong candidate for this Customer Service Officer position?

A strong candidate has Form 5 standard education with 1 year of relevant experience in Front desk/Admin or Contact Center, along with the listed communication skills, positive attitude, and ability to handle pressure.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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