Customer Service New Associate at Accenture

Austin, Texas, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Professional Services, HealthcareIndustries

Requirements

Minimum of 6 months of customer service experience (Basic Qualification)
Six months’ Medicaid experience (Preferred Qualification)
Microsoft Office experience (Preferred Qualification)
Eagerness to contribute in a team-oriented environment (Professional Skill)
Ability to work creatively and analytically in a problem-solving environment (Professional Skill)
Desire to work in an information systems environment (Professional Skill)
Good communication (written and oral) and interpersonal skills (Professional Skill)
Effective at multi-tasking (Preferred Qualification)

Responsibilities

Provide unbiased assistance to Medicaid Providers and/or Clients with questions regarding eligibility, medical claims status, and other program questions
Assist with problem resolution, as needed
Respond to phone inquiries in a prompt, courteous, and concise manner
Document all encounters in clear and concise online logs
Transfer callers to other Call Center units as needed
Meet individual performance standards
Perform other duties as may be assigned by management
Attain and maintain strict required attendance and performance metrics

Skills

Customer Service

Medicaid

Microsoft Office

Phone Support

Problem Resolution

Call Center

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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