Customer Service New Associate at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Retirement Solutions, Professional ServicesIndustries

Requirements

Any Graduation (mandatory), preferably from commerce background
0-1 Year of experience (general), 3 years experience (CSM I specific)
Experience in the US retirement industry, particularly US Retirement Services domain – Defined Contributions - Institutional Services
Experience in US Monetary Process (Contributions, Distributions, Refunds, Forfeitures, Loans, Adjustments etc.)
US Retirement Middle Office / Plan Level documentation knowledge preferred, in addition to experience in participant services
Knowledge of handling Participant Census data
Flexible to work in US Shifts (across time zones based on business requirement)
Good verbal & written communication skills in English
Good typing skill and attention to detail
Good working knowledge of MS Excel
Good time management skills
Ability to work independently
Ability to work in centers of excellence model
Review and updates plan configuration fields
Good attention to detail with research and timely resolution ability
ASPPA Certified (Preferred)
CRPS (Preferred)

Responsibilities

Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence
Respond to client service needs and own end to end identified tasks through a centralized service model
Provides operational and administrative support including but not limited to online remittance support, file exchange, involuntary distributions, lost earnings calculations, plan document and plan design support, plan remediations
Builds institutional knowledge and relationships while enhancing functional understanding of TIAA services and products
Submits and tracks service request work items appropriately in partnership with business partners
Assist Client Facing personnel on middle office and back-office activities
Support Plan Sponsors and Administrators on plan level activities that include but are not limited to contribution services, withdrawals & distributions, loans, reporting & Recordkeeping system updates, involuntary distributions and lost earnings calculations
Support clients on research and resolution of issues related to benefit services like Eligibility Services, Online Salary Deferral & Enrollments, Auto Services, Vesting calculations
Support Plan Management activities like Plan Document

Skills

Key technologies and capabilities for this role

Data EntryCustomer ServiceMS ExcelTypingEnglish CommunicationTime Management

Questions & Answers

Common questions about this position

What experience level is required for this Customer Service New Associate role?

The role requires 0-1 year of experience, though specific responsibilities mention 3 years of experience in the US retirement industry.

What are the key skills needed for this position?

Key skills include good verbal and written communication in English, good typing skills with attention to detail, good working knowledge of MS Excel, good time management skills, and the ability to work independently. Experience in US Retirement Services, particularly Defined Contributions and Institutional Services, is a must.

Is this a remote position, or are there location requirements?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What qualifications make a strong candidate for this role?

Candidates need any graduation, preferably from a commerce background, with experience in the US retirement industry, flexibility for US shifts, and strong communication, typing, Excel, time management, and independent working skills.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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