Customer Service medewerker at Alcon

Mechelen, Flanders, Belgium

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Eyecare, Medical DevicesIndustries

Requirements

Ervaring in een administratieve of klantgerichte functie
Vaardigheid in het werken met databases, MS Office en CRM-systemen
Proactieve houding, zelfstandigheid en sterke communicatieve vaardigheden
Talenkennis: vloeiend in Nederlands en Engels; Frans is een sterk pluspunt

Responsibilities

Zelfstandig uitvoeren van administratieve taken binnen Benelux
Waarborgen van serviceniveaus die voldoen aan de eisen van de locatie
Beheren van algemene administratieve processen, ook bij afwezigheid van leidinggevenden of teamleden
Coördineren en optimaliseren van administratieve procedures en systemen
Informeren, adviseren en ondersteunen van collega’s over afdelingsprocessen en richtlijnen
Begeleiden van nieuwe medewerkers bij hun onboarding
Aansturen van collega’s binnen het administratieve domein
Verwerken van klantverzoeken via telefoon, internet en schriftelijke communicatie
Bijhouden van klantgegevens in databases en opstellen van statusrapporten
Fungeren als schakel tussen klanten en interne afdelingen, met kennis van producten en processen
Ondersteunen van het volledige ordermanagementproces
Uitvoeren van projectmatige administratieve taken binnen gestelde deadlines
Meewerken aan klantgerichte initiatieven zoals evenementen, marketingcampagnes en presentaties
Toepassen van basisprincipes van wetenschappelijke analyse bij het oplossen van eenvoudige afdelingsvraagstukken
Onderhouden van communicatie met de salesafdeling en klanten

Skills

Customer Service

Administrative Tasks

Order Management

Database Management

Onboarding

Process Optimization

Telephone Communication

Client Data Management

Reporting

Project Management

Alcon

Specializes in eye care products and solutions

About Alcon

Alcon specializes in eye care products and vision solutions aimed at improving people's quality of life through better vision. Their product offerings include solutions for cataract surgery, retinal health, and contact lenses. Alcon's products work by utilizing advanced technology and research to provide effective treatments and aids for various eye conditions. What sets Alcon apart from its competitors is its strong emphasis on research and development, ensuring that they remain leaders in the eye care industry. The company's goal is to enhance vision and overall quality of life for individuals while promoting a diverse and inclusive workplace.

Geneva, SwitzerlandHeadquarters

1945Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Benefits

Medical, dental, & vision coverage

HSA Medical Plan

PTO

Paid Parental leave

401k

Retirement Plan Company Contribution

Low payroll deductions

Tuition Reimbursement Program

Annual Bonus

Free Family Contact Lens Program

12 Company Paid Holidays

Risks

FDA recall of contact lenses may harm Alcon's reputation and financial standing.

Antitrust case denial could lead to legal challenges and financial penalties.

Innovative competitors like Signal12 threaten Alcon's market share in eye care.

Differentiation

Alcon leads in eye care with a broad product portfolio and global reach.

The company invests heavily in R&D, ensuring cutting-edge vision solutions.

Alcon's commitment to diversity and inclusion strengthens its corporate culture.

Upsides

Acquisition of BELKIN Vision enhances Alcon's glaucoma treatment options with DSLT technology.

Orbis Flying Eye Hospital project boosts Alcon's global presence and eye care standards.

Recognition as a top employer in Singapore attracts and retains top talent.

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