Customer Service Manager at Lansing Building Products

Raleigh, North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, LogisticsIndustries

Requirements

Proven customer relationship development/management skills
Willingness to work in standard office, fast-paced warehouse, sterile processing department, and operating room environments with moderate exposure to dust, blood, and body fluids
Ability to wear and use personal protective equipment (PPE) such as gloves, liquid proof gowns, and face protection
Compliance with vaccinations in accordance with hospital guidelines (requirements vary by client location)
Ability to travel within assigned territory 35%

Responsibilities

Manage Account Service Representatives (ASR) – Provide guidance for account management activities and client inventory control
Guide ASRs in managing product & service complaints to arrive at a positive resolution and address process issues to avoid future repetition
Assist with product/business implementation
Act as liaison between plant & customer
Oversee strategy for national distribution and logistics as well as drivers and all operations/distribution managers
Develop distribution network designs by taking into account all possible operational constraints, pricing, ship schemes, customer docking requirements, material requirement planning, etc
Visit clients to conduct pre-install impact studies – functions which relate more to research and development of distribution strategies than execution (can include industry specific logistical practices considered highly complex)
Develop cross-dock (omni-channel) strategies, exploring specialized equipment (i.e. linen double decker trailers), etc
Optimize and execute on strategic initiatives relating to the improvement of the status quo, including mapping national routing strategies, identifying optimal transit and order sequencing route plans to reduce transportation and overtime expenses, conducting cost analyses and projections to measure the financial impact of implementing/removing specific logistical changes, identifying key areas of visibility required of a software and working with Operations Excellence and software vendors to outfit technological capabilities for appropriate business needs, etc
Manage all functions relating to the transportation portion of logistics and distribution, including working closely with the industrial lease consulting team to outfit the facilities with affordable and efficient internal transportation units (mostly a procurement function for equipment), filing and instructing PMA and Automotive Accident Investigations (includes working with Quality/Risk Management), handling fleet safety issues pertaining to the DOT/FMCSA, etc
Direct plant distribution and logistics strategy, develop and optimize practices from a plant perspective and respective satellite depots across the market area
Direct all associated client inventory and account management activities
Perform other duties and projects as assigned

Skills

Key technologies and capabilities for this role

Account ManagementInventory ControlLogisticsDistribution StrategyClient RelationsComplaint ResolutionSupply Chain OptimizationCross-DockingMaterial Requirement PlanningOperations Management

Questions & Answers

Common questions about this position

What are the main responsibilities of the Customer Service Manager?

The role involves managing Account Service Representatives, guiding them on client inventory control and complaint resolution, acting as liaison between plant and customers, overseeing national distribution and logistics strategies, and optimizing transportation operations.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of experience is needed for this position?

Experience in logistics, distribution strategy development, client account management, transportation management, and conducting complex logistical studies is required, along with skills in optimizing operations and handling fleet safety.

What makes a strong candidate for this Customer Service Manager role?

Strong candidates will have expertise in developing and optimizing national distribution networks, managing client relationships and inventory, leading teams in logistics and transportation, and conducting cost analyses for operational improvements.

Lansing Building Products

Supplies exterior building materials and products

About Lansing Building Products

Lansing Building Products is a provider of exterior building materials such as siding, windows, roofing, gutters, and decking. Offering a full range of high-quality products, they ensure tailored solutions for both residential and commercial constructions. The company stands out in the building products industry due to its commitment to delivering comprehensive and specialized solutions, making it a rewarding place for professionals eager to contribute to impactful projects in construction and design sectors. The supportive company culture further enhances the employee work experience, making it a desirable workplace.

2221 Edward Holland Dr Suite 300, Richmond, VA 23230, USAHeadquarters

1955Year Founded

BUYOUT_LBOCompany Stage

Industrial & ManufacturingIndustries

1,001-5,000Employees