Customer Service Executive I S1 P3 I Corporate & Commercial Banking I Glasgow at Santander

Glasgow, Scotland, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Banking, Corporate Banking, Commercial BankingIndustries

Requirements

Excellent communication skills, with the ability to convey complex written and verbal information in a clear manner
A customer-focused mindset – with a “Just Ask Once” mentality
An ability to understand procedural and policy guidelines

Responsibilities

Servicing inbound calls and emails from external clients and internal stakeholders, providing support ranging from everyday banking to more complex needs such as account mandate changes and payment traces
Processing domestic and international payments via Faster Payments and CHAPS
Liaising with Subject Matter Experts to identify solutions to more complex requests
Being at the forefront of identifying fraudsters and escalating concerns appropriately
Demonstrating personal ownership and a tenacity for resolving client queries at the first point of contact
Achieving Key Performance Indicators relating to Quality Assurance
Demonstrating Santander’s 5 TEAMS behaviours: Think Customer, Embrace Change, Act Now, Move Together, Speak Up

Skills

Key technologies and capabilities for this role

Customer ServiceTelephone SupportEmail CommunicationLive ChatPayments ProcessingFaster PaymentsCHAPSFraud DetectionAccount ManagementQuality Assurance

Questions & Answers

Common questions about this position

What is the salary for this Customer Service Executive role?

This information is not specified in the job description.

Is this role remote or office-based, and what is the hybrid policy?

This is a full-time site-based role in the St Vincent Street office in Glasgow, with a hybrid working pattern requiring 12 days a month in the office. Training lasts 12 weeks and requires office attendance 3 days per week.

What skills are required for this Customer Service Executive position?

Excellent communication skills to convey complex information clearly, a customer-focused mindset with a 'Just Ask Once' mentality, and the ability to understand procedural and policy guidelines are required. A good level of computer literacy and quick learning ability are also desirable.

What is the company culture like at Santander for this role?

Santander emphasizes delivering exceptional service, demonstrating TEAMS behaviours (Think Customer, Embrace Change, Act Now, Move Together, Speak Up), and fostering an inclusive workplace that celebrates diversity through values of Simple, Personal, and Fair.

What benefits are offered for this position?

In addition to salary, benefits include a £500 annual cash allowance to spend on a wide range of customizable benefits, and 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years with the option to purchase more.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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