Customer Service Engineer I at Eversource Energy

Westwood, Massachusetts, United States

$96,141 – $96,141Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, UtilitiesIndustries

Bachelor of Science Degree in Engineering from an accredited educational institution
At least Two (2) years of proven experience and working knowledge of electro-technologies and end use applications with a broad range of residential, commercial and industrial customers
Must possess a valid Driver’s License to operate a motor vehicle with access to a personal vehicle
Customer Focus, Self Control, Results Orientation, Flexibility, and Initiative
Competencies: Build trusting relationships, Manage and develop people, Foster teamwork and cross-functional collaboration, Lead change, Communicate strategic vision, Create an engaged workforce, Focus on the customer, Take ownership & accountability, Build trusting relationships
Ability to respond to emergency situations outside normal responsibilities, work hours, and location

Interact in a service/technical capacity with customers and their consultants to explain energy use in a range of end use applications
Serve as the primary contact for customers (other than annually identified strategic accounts) with annual kWh generally of 3.5 million and below, applying service to all customers without regard to electrical usage
Ensure successful delivery of service to assigned customer segments, requiring independent initiative, ingenuity, versatility, and judgment in promoting and developing electric services
Receive, resolve, or direct resolution of inquiries on existing accounts (e.g., billing amount, date, rate) for the defined customer segment
Support account executives in the creation, coordination, and work cycle management of work orders for defined customer segments