Billing Specialist
Constant Contact$34,000 - $43,800/year
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service, Financial ServicesIndustries
Position Overview
- Location Type: Remote
- Job Type: Permanent
- Salary: Not specified
- Location: Remote (Must be available to work 9am - 5pm EST)
We are a dynamic organization committed to excellence in customer service and operational efficiency. We’re looking for a dedicated Customer Service & Billing Specialist to join our team and ensure our billing processes run smoothly while providing exceptional support to our customers.
Job Summary
The Customer Service & Billing Specialist will be responsible for managing customer inquiries related to billing, processing transactions accurately, and maintaining detailed records using Salesforce and Excel. The ideal candidate is detail-oriented, highly organized, and passionate about delivering excellent customer service.
Responsibilities
- Customer Service:
- Respond promptly and professionally to customer inquiries regarding billing issues.
- Provide clear communication and effective solutions to resolve billing discrepancies.
- Billing Management:
- Process billing transactions accurately and efficiently.
- Reconcile accounts and ensure timely billing cycles.
- Data Management & Reporting:
- Utilize Salesforce to manage customer accounts and update billing information.
- Prepare and maintain detailed billing reports and spreadsheets using Excel.
- Track and analyze billing data to identify trends and potential improvements.
- Collaboration & Process Improvement:
- Work closely with cross-functional teams to streamline billing processes.
- Provide feedback and recommendations for process enhancements to improve customer satisfaction and operational efficiency.
Requirements
- Experience: Proven experience in customer service and billing roles.
- Skills: Proficiency in Salesforce and Microsoft Excel.
- Communication: Excellent verbal and written communication skills.
- Attention to Detail: Strong attention to detail with the ability to manage multiple tasks simultaneously.
- Teamwork: Ability to work independently and as part of a collaborative team.
- Availability: Must be available to work the scheduled hours: 9am - 5pm EST.
Benefits
- Work Environment:
- Permanent work from home setup.
- Supportive, growth-oriented work environment.
- Career Growth: Opportunities for professional development and career advancement.
Additional Details
- Employment Type: Remote
- Workplace: Remote
- Language: en
- Department: Not specified
- Published: 2025-02-03
- Remote: Yes
Skills
Salesforce
Excel
Customer Service
Billing Management
Data Management
Reporting
Communication
Remote
Global employment platform for payroll management
About Remote
Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.
San Francisco, CaliforniaHeadquarters
2019Year Founded
$482.5MTotal Funding
SERIES_CCompany Stage
Consulting, CybersecurityIndustries
5,001-10,000Employees