Billing Specialist
Constant Contact34,000 - 43,800 USD/year
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service, Financial ServicesIndustries
Requirements
Candidates should possess proven experience in customer service and billing roles, along with proficiency in Salesforce and Microsoft Excel. Strong verbal and written communication skills, excellent attention to detail, and the ability to manage multiple tasks simultaneously are required, as is the capacity to work independently and collaboratively within a team. Applicants must be available to work the specified hours of 9am to 5pm EST.
Responsibilities
The Customer Service & Billing Specialist will promptly and professionally respond to customer inquiries regarding billing issues, provide clear communication and effective solutions to resolve billing discrepancies, process billing transactions accurately and efficiently, reconcile accounts, and ensure timely billing cycles. They will utilize Salesforce to manage customer accounts and update billing information, prepare and maintain detailed billing reports and spreadsheets using Excel, track and analyze billing data to identify trends and potential improvements, and work closely with cross-functional teams to streamline billing processes, providing feedback and recommendations for process enhancements to improve customer satisfaction and operational efficiency.
Skills
Salesforce
Excel
Customer Service
Billing Management
Data Management
Reporting
Communication
Remote
Global employment platform for payroll management
About Remote
Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.
Key Metrics
San Francisco, CaliforniaHeadquarters
2019Year Founded
$482.5MTotal Funding
SERIES_CCompany Stage
Consulting, CybersecurityIndustries
5,001-10,000Employees