Customer Service Associate / Front Desk Reception at Proconex

Royersford, Pennsylvania, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Process Automation, Life Sciences, Chemical, Power, Refining, Oil & Gas, Food & BeverageIndustries

Requirements

Previous experience in a customer service role, preferably involving phone support
Exceptional interpersonal skills and a polite, customer-centric attitude
Proficiency in using computers and digital ticket systems
Strong organizational and project coordination abilities
Ability to pay attention to details
Excellent verbal and written communication skills
Ability to multitask and handle challenging situations with composure
Attention to detail and commitment to providing high-quality service
High school diploma (inferred from incomplete "High sch")

Responsibilities

Work in digital ticket system to review, update, and close tickets created by customers and/or Proconex employees
Interface with vendors, principals, shipping companies, and customers through phone, email, and other forms of communication
Answer phone calls and assist customers to get to the correct party. Collect and record call information accurately
Support sales operations and outside sales team with administrative tasks to focus on customer satisfaction and on-time delivery throughout all stages of the sales and order cycles
Provide project coordination and document control support for quotations and orders, including requesting documents from outside parties and coordinating deliveries to the customer
Interact with customers regarding order status and invoicing inquiries and engage with business operations to validate the status and provide timely responses
Coordinate customer return/cancellation requests. Expedite critical orders to meet customer deadlines
Resolve all customer issues and complaints in a timely manner and follow up to ensure resolution and satisfaction. Collect feedback on recurring issues and escalate appropriately
Greet all visitors upon arrival to Front Desk and act as liaison with who they are meeting in the office

Skills

Key technologies and capabilities for this role

Customer ServiceFront DeskPhone HandlingProduct KnowledgeProject CoordinationDocument ControlComputer Skills

Questions & Answers

Common questions about this position

Is this a remote position or does it require onsite work?

This is an onsite position requiring you to sit at the front desk in the newly-renovated lobby Monday through Friday.

What are the main responsibilities of this role?

Responsibilities include acting as the first point of contact for customers via phone and in-person, forwarding calls, supporting inquiries, providing sales support direction, working in a digital ticket system, interfacing with vendors and customers, and assisting with project coordination and document control.

What skills are needed for the Customer Service Associate role?

You need strong computer skills, courteous customer service abilities, proficiency in a fast-paced environment, basic product knowledge, and skills in phone/email communication, ticket systems, and administrative support.

What is the company culture like at Proconex?

Proconex maintains a deep dedication to its 200+ employees, with a sharp focus on safety and quality, and serves a dynamic team environment supporting various industries.

What makes a strong candidate for this position?

A strong candidate is highly skilled, courteous, passionate about exceptional customer service, thrives in fast-paced settings, has strong computer skills, and is comfortable working onsite at the front desk handling in-person, phone, and email interactions.

Proconex

Provider of process automation control systems

About Proconex

Proconex offers process automation control systems, valves, and control devices primarily for the industrial automation market in the Mid-Atlantic region. Their products, which include solenoids, measurement instrumentation, and boiler controls, help monitor and control various industrial processes to enhance efficiency and safety. By partnering with Emerson, Proconex provides a broad range of solutions and services, including installation and technical support. The company's goal is to improve operational efficiency and decision-making for industrial clients.

Royersford, PennsylvaniaHeadquarters

1948Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & ManufacturingIndustries

51-200Employees

Benefits

Health Insurance

401(k) Company Match

Profit Sharing

Tuition Reimbursement

Risks

Emerging competitors may offer lower-cost solutions, threatening Proconex's market share.

Rapid AI advancements require Proconex to invest heavily in R&D.

Supply chain issues, especially in semiconductors, could delay Proconex's product deliveries.

Differentiation

Proconex partners with Emerson, enhancing their automation solutions' credibility and reach.

They offer a comprehensive range of products, from valves to turbine generators.

Proconex focuses on the Mid-Atlantic region, providing specialized local services.

Upsides

Rising demand for predictive maintenance boosts Proconex's advanced analytics offerings.

AI integration in automation enhances process control, benefiting Proconex's clients.

Sustainable solutions trend aligns with Proconex's energy-efficient automation technologies.

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