Customer Service Associate at Accenture

Guaynabo, Puerto Rico, Puerto Rico

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

A&D, ConsultingIndustries

Requirements

Must be a US Citizen
Minimum of 1-year of Customer Service, Supply Chain and/or Buyer experience
Minimum of 1-year experience with Microsoft Office Suite
Location: Santa Isabel (non-negotiable)
Basic Qualifications: Customer service, supply chain, and/or purchasing background including experience with quotes, returns and/or SAP administrative support
Preferred: Basic understanding of inventory management
Preferred: Familiarity with return management systems
Preferred: Microsoft Office experience to include Excel and Word
Preferred: Experience in the A&D industry
Excellent communication skills, both verbal and written
Strong attention to detail and accuracy in data entry and record-keeping
Strong problem-solving skills with the ability to resolve customer issues and vendor disputes effectively
Ability to work independently and collaboratively in a fast-paced environment
Ability to adapt to changing priorities and manage tasks simultaneously

Responsibilities

Manage the end-to-end processes and ensure high quality deliverables
Collaborate and coordinate with the stakeholders to gather necessary information
Serve as a central point of contact for inquiries and updates
Track deadlines and ensure timely submission
Review documents for compliance with requirements and standards
Maintain accurate records of transactions, return merchandise authorization (RMA) and proposals tracking with vendors
Complete tasks within SAP related to system assignments and part scheduling

Skills

SAP

Microsoft Office

Excel

Word

Customer Service

Supply Chain

Inventory Management

RMA

Data Entry

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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