Customer Service Analyst at Halborn

London, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Goods, HealthcareIndustries

Requirements

Proficiency in Microsoft Office applications, particularly Excel
Strong numerical and analytical skills
Excellent interpersonal skills with ability to contribute fully to cross functional teams
High attention to detail and ability to work to deadlines
Excellent communication skills
Good understanding of business environment and ability to debate issues with peers and senior colleagues
Strong sales & service focus, good sense for quality and business requirements, self-managed
Preferred: Experience using SAP
Preferred: Experience in similar Supply Chain or Order to Cash environment

Responsibilities

Process customer’s orders in a timely and efficient manner
Monitor & provide explanation to customer contacts re: Service levels & Shortage reporting
Monitor and investigate all order failures and collaborate with customer contacts to put in place plans to improve
Forge excellent relationships with the customers’ supply chain groups
Response time to customer queries within 24 hours
Ensure a “perfect order” for our customers through working closely with customers’ operational teams, internal Haleon contacts and Haleon’s third-party distributor
Receive, analyse and process orders from Haleon customers, working as part of the wider Supply Chain team to ensure that these orders are consistent with anticipated demand (order size and timing); consistent with customer agreements (e.g. joint business plans); reflect Haleon’s agreement with customers’ in respect of listing dates (e.g. NPD)
Work with internal and external customers during periods of restricted supply, to ensure the effective allocation of stock to customer depots with the aim of minimising the impact on Haleon sales
Monitor, review and challenge distribution failures to improve service to customers
Take part in supply chain initiatives to ensure successful introduction of these initiatives to the trade
Measure and report weekly KPI service level performance for Haleon customers, identifying key issues and trends and working as part of wider business teams to continuously improve service performance and maximise on-shelf availability
Ensure right first time submission of orders by maintenance of correct Customer Master Data
Support & perform Month end and Year end closure activities
Complaint management for allocated customers
Have strong knowledge & consideration of legal/quality requirements
Support with internal and external audits
Support with EDI queries
Some work on Bank Holidays might be required

Skills

Key technologies and capabilities for this role

Customer ServiceOrder ProcessingSupply Chain ManagementData AnalysisShortage ReportingOrder Failure InvestigationCross-Functional CollaborationService Level Monitoring

Questions & Answers

Common questions about this position

What is the employment type for this Customer Service Analyst position?

The position is full-time.

Is this Customer Service Analyst role remote or office-based?

This information is not specified in the job description.

What key skills are needed for the Customer Service Analyst role?

Key skills include processing customer orders efficiently, monitoring service levels and shortages, investigating order failures, analyzing orders against demand and agreements, and reporting on KPI service level performance.

What is the company culture like at Haleon?

Haleon has an agile, performance-focused culture that unites and inspires employees, driven by the 'Win as One' strategy centered on delivering better everyday health with humanity.

What makes a strong candidate for the Customer Service Analyst position?

Strong candidates excel in customer-facing tasks like building relationships and responding to queries within 24 hours, collaborate cross-functionally with Supply Chain, Commercial, and Accounting teams, and demonstrate analytical skills for order processing, shortage reporting, and KPI performance measurement.

Halborn

Cybersecurity for blockchain and digital assets

About Halborn

Halborn specializes in cybersecurity focused on blockchain technology and digital assets. The firm provides security audits, penetration testing, and consulting services to clients in the digital finance sector, including cryptocurrency exchanges and Decentralized Finance (DeFi) companies. Their services help ensure the security of digital assets and financial infrastructure by addressing the specific security threats associated with blockchain technology. Halborn stands out from competitors due to its deep understanding of both blockchain and traditional financial security, which allows them to offer tailored solutions. The company's goal is to protect businesses from security threats, ensuring the safe operation of digital exchanges and the integrity of smart contract infrastructure.

Miami, FloridaHeadquarters

2019Year Founded

$87.5MTotal Funding

SERIES_ACompany Stage

Cybersecurity, Financial ServicesIndustries

51-200Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Company Equity

Risks

Increased targeting of Bitcoin hot wallets poses risks to Halborn's clients.

AI-powered social media bot farms could introduce new cyber threats.

Ongoing vulnerabilities in smart contracts remain a challenge for Halborn's services.

Differentiation

Halborn specializes in blockchain and digital asset cybersecurity, setting it apart.

The company offers high-level security audits and penetration testing for DeFi clients.

Halborn's expertise in both blockchain and traditional finance security is unique.

Upsides

Growing demand for blockchain security boosts Halborn's market potential.

Partnerships with Tholos and Orion Protocol enhance Halborn's Web3 security reputation.

Tokenized real-world assets present new opportunities for Halborn's security solutions.

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