Customer Service Analyst at Accenture

Navi Mumbai, Maharashtra, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, Human ResourcesIndustries

Requirements

Any Graduation
3 to 5 years of experience
Spanish - Expert (Level B2 certification mandatory)
Language Translation skills for Customer Service
Ability to take calls (Contact Center) with good language and V&A skills

Responsibilities

Perform data entry in Human Resource systems (SuccessFactors), tracking tools, and client-specific tools
Update HRIS systems with HR transactions
Receive requests from employees via the client’s ticketing tool
Review input to ensure data compliance with company practices
Communicate with employees to request corrective or additional data and confirm receipt of requests
Analyze output reports to ensure accurate data processing, address errors, and initiate corrective action
Proof data entry generated within the immediate team to ensure quality of deliverables
Research and resolve data entry discrepancies
Read and understand communications regarding client and Accenture HR Services processes
Participate in cross-functional training for team backup responsibilities
Refer customers to self-service options as applicable
Participate in process improvement planning
Identify and escalate complex issues to supervisor
Provide operational statistics as requested
Complete special projects as assigned
Support and sustain a positive work environment
Be receptive to performance feedback and work on improving
Deliver qualitative output and meet expected standards
Adhere to SLAs, KPIs, CPIs set by client
Deliver all services in Spanish language

Skills

Spanish

Customer Service

HRIS

SuccessFactors

Data Entry

Ticketing Systems

SLA

Contact Center

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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