Customer Service & Live Operations Agent at Gopuff

Portugal

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Grocery Delivery, E-commerceIndustries

Skills

Key technologies and capabilities for this role

Customer ServiceLive ChatEmail SupportPhone SupportSlackCRM SystemsTicketing PlatformsProblem SolvingMultitaskingTime Management

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position where you will work as part of a remote customer service team.

What skills are required for this role?

Required skills include proven customer service experience in a fast-paced environment, excellent written and verbal communication, strong problem-solving, ability to multitask and prioritize, and familiarity with CRM systems and ticketing platforms. Additional pluses are experience with Slack & CXM platforms, proficiency in typing and technology, and conversational fluency in English.

What is the employment type for this job?

This is a contract position.

What are the work hours like?

The role requires flexibility to work non-traditional hours, including evenings, weekends, and holidays as needed.

What equipment do I need for this role?

All applicants must own their own laptop and a stable, private WiFi network.

Gopuff

Digital delivery service for convenience items

About Gopuff

GoPuff is a digital delivery service that specializes in providing convenience items, snacks, and beverages directly to consumers. Customers can easily place orders through the GoPuff website or app, and their selected products are delivered straight to their doorsteps. The service offers a wide range of items, from candy bars to alcoholic beverages, catering to those who want quick access to everyday goods. Revenue is generated through product sales and delivery fees, with promotional deals available to attract more customers. What sets GoPuff apart from its competitors is its extensive product selection and commitment to fast delivery, aiming to meet the needs of consumers looking for convenience.

Philadelphia, PennsylvaniaHeadquarters

2013Year Founded

$4,817.2MTotal Funding

CONVERTIBLECompany Stage

Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Comprehensive medical, dental, and vision insurance

Optional FSAs and HSA plans

401(k)

Commuter benefits

Supplemental employee, spouse and child life insurance to all eligible employees

Gopuff employee discount

Career growth opportunities

Internal rewards programs

Annual performance appraisal and bonus

Risks

Increased competition from DoorDash could impact Gopuff's market share in gift card delivery.

'Santa Hours' may lead to higher operational costs without guaranteed returns.

Aldi price match could strain profit margins if not managed carefully.

Differentiation

Gopuff offers 24/7 delivery with 'Santa Hours' in London, enhancing convenience.

Partnership with Blackhawk Network enables instant gift card delivery, expanding service offerings.

Acceptance of SNAP EBT nationwide positions Gopuff as a leader in accessible grocery options.

Upsides

Collaboration with Liquid Death boosts brand visibility among younger demographics.

Aldi price match initiative attracts cost-conscious consumers, enhancing competitive edge.

'Give With Gopuff' initiative improves brand image through corporate social responsibility.

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