Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct (Servicing) at Santander

Glasgow, Scotland, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

Banking, Financial Services, MortgageIndustries

Requirements

Excellent verbal and written communication skills
Extensive computer and numeracy skills, with the ability to navigate multiple systems at once
A passion for delivering outstanding service, listening to customer needs and providing great outcomes
The right to work in the UK

Responsibilities

Handling customer and third-party mortgage or loan queries and transactions over the phone (and potentially via Live Chat once fully trained)
Inspiring customers to embrace our digital evolution, allowing them to choose how they interact with us
Keeping our customers and the bank safe by identifying vulnerability and detecting potential fraud
Collating information accurately to solve customer queries at first point of contact

Skills

Key technologies and capabilities for this role

verbal communicationwritten communicationcomputer skillsnumeracycustomer servicemortgage queriesloan queriesfraud detectionvulnerability identificationlive chatphone support

Questions & Answers

Common questions about this position

What is the starting compensation for this Customer Service Advisor role?

The starting package is £26,420, made up of a base salary of £24,000 along with an additional £500 flexible benefit and up to a £1,920 discretionary performance related bonus.

Is this a remote role, or do I need to work in the office?

This is a hybrid role based in Glasgow, with comprehensive fully-paid on-site training for a minimum of 12 weeks, after which you can introduce working from home once you've reached the required level.

What skills are required for this position?

You need excellent verbal and written communication skills, extensive computer and numeracy skills with the ability to navigate multiple systems at once, and a passion for delivering outstanding service.

What is the work schedule like for this role?

It's 35 hours per week, with shifts scheduled within 08:00-18:00 Monday-Friday and 09:00-14:00 Saturday, and lieu days given for working Saturdays.

What makes a strong candidate for this Customer Service Advisor position?

Strong candidates have excellent verbal and written communication skills, extensive computer and numeracy skills, a passion for outstanding service, plus nice-to-haves like attention to detail and ability to thrive in a fast-paced environment.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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