Customer Service Advisor | S1 | Everyday Banking | Multiple Locations at Santander

Belfast, Northern Ireland, United Kingdom

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£24,000 – £26,180Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Passionate about delivering outstanding customer service from a face-to-face or telephony background (previous financial services experience not essential, training provided)
Ability to listen and communicate effectively with customers to understand their needs
Real desire to go above-and-beyond for customers
Effective team working skills with a flexible, can-do approach to work
Ability to follow processes but also think on your feet
Openness to a broad range of activities, even outside standard expectations
Right to work in the UK

Responsibilities

Acting as the first point of contact for customers over the phone
Assisting with day-to-day transactions, queries, and servicing
Updating customer records
Helping to keep customers and the bank safe (e.g., protecting against fraud and scams)
Building relationships and finding solutions
Developing knowledge of services and products to help customers
Identifying new ways to improve the customer experience
Handling a variety of activities including cash transactions, technology assistance, and phone transactions

Skills

Customer Service

Telephony

Active Listening

Communication

Problem Solving

Transaction Processing

Customer Queries

Record Updating

Fraud Prevention

Relationship Building

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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