Customer Service Advisor | S1 | Everyday Banking | Multiple Locations at Santander

The starting package is up to £26,180, made up of a base salary of £24,000 along with an additional £500 flexible benefit and up to a £1,680 discretionary performance related bonus.

The preferred location is Belfast, with roles also considered in Bradford and Glasgow. It offers site-based contracts with a hybrid working pattern and at least 12 days per month office attendance (pro-rata for part-time).

Candidates need to be passionate about delivering outstanding customer service from face-to-face or telephony backgrounds, with the ability to listen and communicate effectively to understand customer needs. Nice-to-haves include a desire to go above-and-beyond, effective team working skills, flexibility, ability to follow processes while thinking on your feet, and openness to varied activities.

The culture emphasizes building strong customer relationships, thinking customer-first, sharing ideas to improve processes and experiences, thriving in a multi-skilled environment with variety, and supporting people to thrive at work and home while delivering great outcomes.

Strong candidates are passionate about customer service with relevant experience, excellent listening and communication skills, a flexible team-oriented approach, and a willingness to handle varied tasks while going above and beyond. Previous financial services experience is not essential as training is provided, but you must have the right to work in the UK.