Customer Service Advisor | S1 | Everyday Banking | Bradford at Santander

Bradford, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Passionate about delivering outstanding customer service from a face-to-face or telephony background (previous financial services background not essential, training provided)
Ability to listen and communicate effectively with customers to understand their needs
Real desire to go above-and-beyond for customers
Effective team working skills with a flexible, can-do approach to work
Ability to follow processes but also think on your feet
Openness to a broad range of activities even if outside standard expectations
Right to work in the UK

Responsibilities

Acting as the first point of contact for customers over the phone
Assisting with day-to-day transactions, queries, and servicing
Updating customer records
Helping to keep customers and the bank safe (e.g., protecting against fraud and scams)
Building relationships and finding solutions
Developing knowledge of services and products to help customers
Identifying new ways to improve the customer experience
Handling a variety of activities including cash transactions, technology assistance, and phone transactions

Skills

Key technologies and capabilities for this role

Customer ServiceTelephonyTransaction ProcessingCustomer Relationship ManagementFraud PreventionActive ListeningCommunicationTeamworkProcess Improvement

Questions & Answers

Common questions about this position

What is the work location and arrangement for this role?

The role is based in Bradford, UK, with site-based contracts featuring a hybrid working pattern and an expected office attendance of at least 12 days per month.

What are the required skills for the Customer Service Advisor position?

Candidates need to be passionate about delivering outstanding customer service from face-to-face or telephony backgrounds, with the ability to listen and communicate effectively to understand customer needs. Training is provided, so prior financial services experience is not essential.

What are the hours for this position?

This is a full-time role requiring 35 hours per week.

What is the company culture like at Santander for this role?

The culture emphasizes building strong customer relationships, thriving in a multi-skilled environment with variety, thinking customer-first, sharing ideas to improve processes, and supporting people to thrive at work and home while delivering great outcomes.

What makes a strong candidate for this Customer Service Advisor role?

Strong candidates show a real desire to go above and beyond for customers, effective team working skills with a flexible can-do approach, ability to follow processes while thinking on their feet, and openness to a broad range of activities.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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