Customer Service Accounting Representative - Entry Level at American Family Insurance Group

Cincinnati, Ohio, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Insurance, Property & Casualty Insurance, Financial ServicesIndustries

Requirements

High School Diploma or equivalent
Generally, 0 to 2 years of related experience

Responsibilities

Performs a variety of routine and non-routine clerical/accounting functions, in accordance with procedures. May provide support in one or more areas (i.e., general accounting, accounts receivable, accounts payable, direct bill, etc.)
Accounts Receivable: Processes and verifies cash receipts, cash application, claims, and/or overdue invoices
Accounts Receivable: May download/retrieve payment information from bank records
Accounts Receivable: May be responsible for updating and/or keeping records (i.e., customer account information (balances, delinquencies, etc.), incomplete files, ACH information, etc.)
Accounts Receivable: May send follow up inquiries on delinquent accounts
Accounts Payable: Responsible for compiling amounts owed, verifying invoices, preparing vouchers, issuing checks for payment, and recording transactions
Accounts Payable: Maintains all payment records
Direct Bill: Provides billing information, account reconciliation, and billing problem resolution to internal and external customers involving multiple lines of insurance. May require extensive inbound phone support
Direct Bill: Develops and uses working knowledge of multiple billing and/or policy applications and processing procedures to effectively service customer inquiries
Direct Bill: May follow-up on delinquent accounts
Direct Bill: May reconcile payments/receipts with account information
Direct Bill: May gather data to compile reports and/or create ad hoc reports as needed
Complies with appropriate regulations and/or company policies/guidelines
Contacts other departments and/or outside agencies to resolve problems
Performs other duties as assigned

Skills

Key technologies and capabilities for this role

Accounts ReceivableAccounts PayableCash ApplicationInvoice ProcessingCash ReceiptsGeneral AccountingClerical FunctionsBank RecordsACHCustomer Account Management

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

This is a hybrid schedule out of the downtown Cincinnati office.

What is the salary range for this role?

This information is not specified in the job description.

What education and experience are required for this entry-level position?

A High School Diploma or equivalent is required, along with generally 0 to 2 years of related experience.

What is the company culture like at Great American Insurance Group?

The company combines a 'small company' culture where ideas are heard with 'big company' expertise, values diverse backgrounds for business results, and aims to create an inclusive workplace where employees feel empowered.

What makes a strong candidate for this Customer Service Accounting Representative role?

Entry-level candidates with a high school diploma and up to 2 years of related experience who can handle routine and non-routine clerical/accounting functions in areas like accounts receivable, payable, or direct bill, including customer service via phone.