Customer Service at Sysco

Dallas, Texas, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Foodservice, DistributionIndustries

Requirements

High school diploma or general education degree (GED)
One (1) year minimum experience in sales and/or customer service position preferred
Specialty food, specialty business, and/or culinary experience preferred
Working knowledge of MS Office (Word, Excel, and Outlook)
Strong numeric and alpha-numeric data entry skills
Proven ability to communicate effectively in a positive manner both verbally and in writing
Attention to detail, accuracy, effectiveness, and efficiency
Pursues knowledge, education, training, and development opportunities
Strong communication and interpersonal skills
Knowledge of sales techniques, marketing principles, products, company, industry, and other related areas
Ability to effectively present information
Ability to read, comprehend, and analyze written information including general business periodicals, professional journals, technical procedures, or governmental regulations
Reliable and timely attendance

Responsibilities

Identify customer and department needs and satisfy them effectively
Maintain and develop assigned customer base
Working knowledge of all products and categories to drive penetration of existing accounts
Cross-train and foster solid working relationships within department and with other departments
Input orders into computer system
Via telephone and other media, sell all major product categories through the presentation of new products, services, ideas, uses, and applications to meet all established sales and profit objectives
Responsible for creating and maintaining necessary company and customer files
Responsible for managing daily tasks and reports related to order processing, shipments, deliveries, customer needs, and others as assigned
Support company sales and gross profit projections and goals as needed
Adhere to operational procedures
Attend meetings as scheduled
Work with sales team
Advance education and knowledge of products, company, and industry through assigned and self-directed internal courses, meetings, and other resources
Attend department sales meetings, as scheduled, and participate in other activities as requested
Working different days, hours and overtime may be needed occasionally
Adhere to all applicable GMP (Good Manufacturing Practice), personal hygiene, and SQF (Safe Quality Food) policies and procedures
Perform other duties as required

Skills

Key technologies and capabilities for this role

Customer ServiceSalesOrder EntryProduct KnowledgeTelephone SalesAccount ManagementOrder ProcessingShipment Management

Questions & Answers

Common questions about this position

What is the compensation for this customer service role?

The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors.

Is this customer service position remote or office-based?

This information is not specified in the job description.

What skills are required for this customer service job?

Required skills include working knowledge of MS Office (Word, Excel, and Outlook), strong numeric and alpha-numeric data entry skills, and proven ability to communicate effectively verbally and in writing. One year minimum experience in sales and/or customer service is preferred, along with attention to detail, accuracy, effectiveness, and efficiency.

What is the company culture like for this role at Sysco?

The role emphasizes developing close working relationships with customers and departments, sharing expertise with others, providing customer service to internal and external customers, and pursuing knowledge through training and development opportunities.

What makes a strong candidate for this customer service position?

Strong candidates have at least one year of sales or customer service experience, preferably in specialty food or culinary fields, along with MS Office proficiency, strong communication skills, and a proactive approach to learning and customer feedback.

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

Land your dream remote job 3x faster with AI

Try Jobo Free