Customer Satisfaction/Quality Metrics Analyst at Aptiv

Monterrey, Nuevo Leon, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

Bachelor's degree in Business, Information Systems, and/or Engineering
1-3 years of experience in a similar position
Proficient English
Customer service oriented
Ability to communicate globally - contacts daily with Europe, Asia, and North America
Demonstrated proficiency using Microsoft (Excel, SharePoint, Access, PowerPoint)
Experience with SAP & databases is preferred

Responsibilities

Quality Business Intelligence (QBI) Analysis
Create user-friendly reporting tools and scorecards for users and for quality leadership review and action
Formulate, format, publish, and analyze global quality metrics the 1st week of every month
Pull data from multiple systems as soon as available and review preliminary results with sites and staff before rolling up and releasing error-free reports
Provide timely charts and summaries based on the data results, noting the key messages to upper management about trends or significant aspects of the data
Act as an administrator for the QSYS CCM complaint management cross-divisional system used globally in Aptiv
Train users on deployed tools & maintain system documentation
Answer user questions in team calls, chats, and one-on-one as required
Provide Customer Quality Engineers with returned material authorization numbers for tracking of returned inventory
Post data for analysis in Qlik Cloud applications, and work with IT on any new visualizations required
Engage in Customer First and Voice of the Customer scorecard reviews to manage SharePoint postings
Learn and continually improve the existing data summaries and tools as business requirements and organizational structures change, or opportunities are recognized

Skills

Key technologies and capabilities for this role

ExcelSharePointMicrosoft AccessPowerPointSAPDatabasesQlik CloudQuality MetricsBusiness IntelligenceReporting Tools

Questions & Answers

Common questions about this position

What education and experience are required for this role?

A Bachelor's degree in Business, Information Systems, and/or Engineering is required, along with 1-3 years of experience in a similar position.

What technical skills are needed for the Customer Satisfaction/Quality Metrics Analyst position?

Demonstrated proficiency using Microsoft Excel, SharePoint, Access, and PowerPoint is required, with experience in SAP and databases preferred. Proficient English is also necessary.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What soft skills or qualities make a strong candidate for this position?

Candidates should be customer service oriented with the ability to communicate globally, as the role involves daily contacts with Europe, Asia, and North America, along with training users and answering questions.

Aptiv

Develops integrated systems for vehicles

About Aptiv

Aptiv develops integrated vehicle systems for the automotive industry, focusing on software-defined vehicles. Their products help tackle challenges related to autonomous driving, vehicle electrification, and advanced safety features. Aptiv collaborates with major car manufacturers and other mobility stakeholders to enhance vehicle performance and safety through their technological solutions. Unlike many competitors, Aptiv emphasizes a partnership model, providing ongoing support and integration of their systems into vehicles. The company's goal is to improve the overall driving experience and safety in vehicles while advancing the future of mobility.

Dublin, IrelandHeadquarters

1994Year Founded

$7.8MTotal Funding

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Amazon's entry into connected cars increases competition for Aptiv.

Investment in MAXIEYE exposes Aptiv to geopolitical and regulatory risks.

Oragadam plant expansion may strain finances if demand doesn't meet expectations.

Differentiation

Aptiv integrates software and systems for autonomous driving and vehicle electrification.

The company collaborates with major car manufacturers for software-defined vehicle solutions.

Aptiv operates 14 technical centers globally, enhancing its R&D capabilities.

Upsides

Aptiv's investment in MAXIEYE expands its presence in the Chinese automotive market.

The Oragadam plant expansion increases production capacity for advanced vehicle systems.

Participation in CES 2025 showcases Aptiv's leadership in automotive technology innovation.

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