Customer Operations Lead
Motion$70,000 - $125,000/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, Financial ServicesIndustries
Requirements
Candidates should have a financial services background in loans, cards, or motor finance. Strong written and verbal communication skills are required, along with the ability to build rapport with colleagues and customers. Candidates must be able to work to deadlines and possess problem-solving skills.
Responsibilities
The Customer Operations Team Leader will undertake coaching to support colleagues and ensure coaching documentation reflects the required level of support. They will own the quality performance of their team, identify themes and trends, and actively complete coaching to help embed processes and deliver good customer outcomes. The leader will utilize management information reporting to identify opportunities for improvement and highlight emerging trends. They will be accountable for employee engagement within their teams and respond to feedback to improve the overall colleague experience. Additionally, they will interact directly with customers to manage demand in line with service levels and complete live interaction marking against Lendable's quality assurance scorecard.
Skills
Written Communication
Verbal Communication
Rapport Building
Problem-Solving
Coaching
Quality Assurance
Lendtable
Provides credit lines for retirement contributions
About Lendtable
Lendtable helps employees increase their long-term wealth by providing lines of credit for retirement and employee stock purchase plans (ESPP). This service allows employees to contribute to their 401(k) plans or ESPPs without reducing their take-home pay, enabling them to take full advantage of employer matching contributions. The application process is straightforward, and Lendtable earns revenue through fees on the credit extended. The company's goal is to maximize retirement savings for employees of large corporations while keeping their monthly budgets intact.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$22.5MTotal Funding
SERIES_ACompany Stage
Fintech, Financial ServicesIndustries
11-50Employees