Customer Operations Specialist (100% Remote) at US Foods

Arizona City, Arizona, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Foodservice, DistributionIndustries

Requirements

Bachelor’s degree or equivalent experience required
1 year experience in vendor agreements or contract administration with a solid understanding of US Foods pricing rules, concepts, and processes required
2 years’ experience utilizing MS Office including Outlook (experience in a shared or collaborative inbox environment preferred) and strong Excel skills for data manipulation (ability to utilize filters on large data sets, and create pivot tables, VLOOKUP, SUM, SUBTOTAL, COUNT, IF, CONCATENATE, TEXT required)
Experience creating and/or utilizing macros is preferred
Experience with two or more of the following: PeopleSoft/ CASIS/ PRISM/ PRIME/ MDM/ Tandem/ Discoverer/ Invoice Search Retrieval required
Experience with loading exceptionally detailed entries into a database system is preferred
Experience in process or continuous improvement preferred

Responsibilities

Subject matter expert in vendor agreements, pricing documentation, incentive documentation, maintenance of customer master database and/or contract documentation
Use critical thinking and in-depth understanding of processes and best practices to make independent decisions and work on more complex requests from internal/external stakeholders
Research, provide support, and resolve multifaceted 2nd tier pricing inquiries and/or audits, troubleshoot price calculations, perform contract linkages, and conduct in-depth analysis of pricing methodologies and procedures
Partner with stakeholders to calculate sell price or apply markup to achieve desired sell price with 2nd tier pricing and customers, as needed. Notify Sales or Market Pricing Teams if desired sell price cannot be achieved
Provide Leads with support on multiple tasks including associate training and mentorship and drafting and maintaining SOPs/reference documents/CAMS to manage workload
Assist and support team Lead with high-profile and/or cross-functional ad hoc projects such as acquisitions, market transfers, and revenue management requests
Cross functionally trained to assist other Customer Operations pricing teams during peak business periods
Other duties at various complexities as assigned by management

Skills

pricing support

customer master database

contract management

vendor agreements

pricing documentation

price calculations

troubleshooting

critical thinking

stakeholder management

data analysis

compliance standards

audit resolution

US Foods

Food distribution for restaurants and healthcare

About US Foods

US Foods is a leading food distributor in America, providing a wide range of food products and services to restaurants, healthcare facilities, and other food service operators. The company offers over 350,000 products, including fresh produce and culinary equipment, and operates by purchasing food in bulk and selling it to clients while also offering services like culinary expertise and business consulting. With a strong logistics network that ensures timely deliveries, US Foods also supports clients with solutions like the "Make It Now" platform during challenging times. Additionally, the company is committed to social responsibility, having donated over $32 million in food and supplies for hunger relief during the COVID-19 pandemic.

Rosemont, IllinoisHeadquarters

1853Year Founded

$340.5KTotal Funding

IPOCompany Stage

Food & Agriculture, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

Paid Time Off

Short-term and Long-term Disability

Employee Stock Purchase Plan

Life Insurance

Flexible Work Hours

Risks

Potential E. coli contamination from Taylor Farms onions could harm US Foods' reputation.

$500 million senior notes issuance increases financial risk if debt obligations aren't met.

Expansion in Buda involves significant capital investment, risking financial strain.

Differentiation

US Foods offers over 350,000 diverse products to meet varied customer needs.

The 'Make It Now' platform aids clients in recovery and reopening efforts.

US Foods provides value-added services like culinary expertise and business consulting.

Upsides

Expansion in Buda, Texas, will create 165 new jobs by December 2026.

Flexible scheduling and seven-day delivery model enhance customer service.

Advancements in cold chain logistics improve perishable food distribution efficiency.

Land your dream remote job 3x faster with AI

Try Jobo Free