Customer Success Engineer, Public Sector
Rescale- Full Time
- Junior (1 to 2 years), Junior (1 to 2 years)
Candidates should possess 5+ years of experience in operations, support engineering, or systems integration, along with proficiency in Python scripting and working with REST or GraphQL APIs. Strong communication skills and the ability to troubleshoot complex systems across domains are also required. Bonus experience with satellite ground systems, telemetry tooling, or customer SLAs is preferred.
As a Lead Customer Operations Engineer, you will serve as a trusted technical liaison for customer operations, owning onboarding, escalations, and mission support. You will build and maintain Python-based tools and scripts to automate repetitive tasks and monitor system health, interface with APIs to connect ground systems and customer platforms, and collaborate with engineering, product, and mission teams to improve internal workflows and customer transparency.
Designs and operates satellite constellations
Muon Space designs, deploys, and operates satellite constellations to provide Earth Intelligence that helps protect people, the climate, and ecosystems. Their services include creating mission strategies, building satellite systems, and managing these systems using their own AI automation technology. This approach allows them to deliver high performance and reliability while keeping costs low and speeding up satellite launches. Unlike many competitors, Muon Space focuses on understanding and solving their clients' specific needs rather than just selling satellite products. They operate on a pay-as-you-go model, which includes the development and operation of satellite constellations and the data generated from them. The team at Muon Space has significant experience from leading organizations like NASA, Google, and SpaceX, which enhances their capability to deliver valuable insights to clients in areas such as climate change, security, and resource management.