Customer Onboarding Specialist at Octopus Energy

Leicester, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Renewable EnergyIndustries

Skills

Key technologies and capabilities for this role

Customer ServiceProblem SolvingTariff SelectionBilling QueriesMeter IssuesComplaints HandlingEnergy ProductsLow Carbon Technology

Questions & Answers

Common questions about this position

What experience is required for the Customer Onboarding Specialist role?

Previous experience in fast-paced customer service operations or telesales is advantageous. Key skills include being a clear communicator with listening skills and attention to detail, honest and committed to high customer service, adaptable to feedback, and a quick learner.

What is the company culture like at Octopus Energy?

The culture features a passionate, ego-free team of curious and driven people who support each other, thrive in a fast-paced environment with constant learning, and focus on real conversations without scripts or corporate nonsense.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Customer Onboarding Specialist position?

Strong candidates live for great customer service, ask questions and embrace change in a fast-paced setting, support their team without egos, care about the planet and greener energy, and proactively spot and fix problems.

Octopus Energy

Provides affordable green energy solutions

About Octopus Energy

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

London, United KingdomHeadquarters

2016Year Founded

$2,476.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Automotive & Transportation, EnergyIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Parental Leave

Flexible Work Hours

Company Equity

OE Group Share Scheme

Risks

Increased competition in renewable energy may impact market share.

Rapid international expansion exposes Octopus to geopolitical risks.

£3 billion repayment to UK government could strain financial resources.

Differentiation

Octopus Energy's Kraken platform optimizes energy usage for zero-bill homes.

The company leads in electric aircraft charging with AeroVolt collaboration.

Octopus Energy's global reach includes partnerships in Brazil and Japan.

Upsides

'Zero Bills' initiative could revolutionize sustainable living in the UK.

Partnership with Energisa opens South American renewable energy market.

Investment in Ocergy enhances offshore wind capabilities globally.

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