Customer Success Manager, Mid-Market
Muck RackSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Human Resources, SaaS, TechnologyIndustries
Requirements
- Ser pedagógico, estructurado y resolutivo
- Tener experiencia en uso de CRM
- Energía positiva y muchas ganas de aprender
Responsibilities
- Dar la bienvenida a los nuevos clientes y formarles para el correcto uso de Skello
- Seguimiento del portfolio de clientes durante los 4 primeros meses para asegurar su máxima satisfacción y uso de la herramienta
- Ser la voz del cliente internamente y contribuir activamente al desarrollo de producto de la compañía
- Identificar, analizar y solucionar problemas de los clientes juntamente con el equipo de producto
- Proponer nuevos servicios a los clientes para incrementar el MRR
Skills
Customer Onboarding
Client Training
HR Software
Customer Experience
Spanish
Client Portfolio Management
Team Collaboration
Skello
Workforce management software for businesses
About Skello
Skello provides a software platform for workforce management that helps businesses manage employee scheduling, time tracking, payroll calculations, and human resources tasks. The platform is particularly useful for industries with complex scheduling needs, such as restaurants, retail, and healthcare. It allows managers and employees to easily communicate and coordinate schedules, which is especially beneficial for shift-based work and part-time staff. Skello operates on a subscription model, ensuring a consistent revenue stream while allowing for ongoing improvements to the service. With a high customer satisfaction rating of 4.5 out of 5 from over 2,000 reviews, Skello stands out for its user-friendly and collaborative approach to workforce management.
Paris, FranceHeadquarters
2016Year Founded
$49.6MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
201-500Employees
Risks
Emerging platforms with similar features at lower costs increase competition.
Rapid technological advancements require continuous platform updates, straining resources.
Stricter data privacy regulations necessitate increased investment in compliance measures.
Differentiation
Skello offers real-time management indicators like payroll and productivity.
The platform is user-friendly, facilitating seamless communication and coordination.
Skello's high customer satisfaction is reflected in its 4.5/5 rating from 2,000 reviews.
Upsides
Integration with AI-driven analytics enhances scheduling accuracy and efficiency.
Demand for flexible scheduling solutions is rising with remote and hybrid work models.
Mobile-first applications in workforce management increase user engagement and accessibility.
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