Customer Onboarding Manager - Malaysia at Insider

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Marketing Technology, B2BIndustries

Requirements

Strong project management skills and principles
Technical knowledge to provide guidance to clients
Ability to understand client’s business requirements and use-cases
Hands-on approach to support clients through setup
Full understanding of the client’s needs during onboarding

Responsibilities

Transition clients from the sales process through onboarding and implementation of the Insider platform
Reinforce Insider’s vision of true 1-to-1 personalization driven by client data
Manage project delivery
Ensure accelerated time-to-value realization from client’s investment in Insider
Enable and empower new clients to use the platform to its fullest potential
Ensure smooth, timely, and complete Insider platform adoption
Build client confidence in their new system

Skills

Key technologies and capabilities for this role

Customer OnboardingSaaSB2BCustomer ExperienceMarketingAICustomer Data PlatformsPersonalizationAccount Management

Questions & Answers

Common questions about this position

What is the employment type for this role?

This is a full-time position.

Is this role remote or based in a specific location?

This information is not specified in the job description.

What are the main responsibilities of the Customer Onboarding Manager?

The role involves being one of the first post-sales team members to work with new and existing clients, responsible for transitioning clients.

What is the company culture like at Insider?

Insider has an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact, while building a socially progressive technology community through initiatives like 100projects shecodes, sheleads, and shemarkables.

What makes a strong candidate for this Customer Onboarding Manager role?

This information is not specified in the job description.

Insider

Growth management platform for digital marketers

About Insider

Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.

Istanbul, TürkiyeHeadquarters

2012Year Founded

$751MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Professional Development Budget

Risks

Rapid expansion may strain resources and affect service quality.

Integration challenges from mergers and acquisitions could impact performance.

Reliance on AI exposes Insider to data privacy regulation risks.

Differentiation

Insider offers a unified Growth Management Platform for digital marketers.

The platform uses AI to deliver personalized customer experiences across multiple channels.

Insider's SaaS model ensures scalability and steady revenue through subscription fees.

Upsides

Insider raised $500M in 2024 to boost AI strategy and global expansion.

The company is expanding in Latin America, creating 160 jobs by 2027.

Insider's platform is used by Fortune 500 companies, enhancing its market credibility.

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