Onboarding Specialist
BoulevardSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, Marketing Technology, B2BIndustries
Requirements
- Strong project management skills and principles
- Technical knowledge to provide guidance to clients
- Ability to understand client’s business requirements and use-cases
- Hands-on approach to support clients through setup
- Full understanding of the client’s needs during onboarding
Responsibilities
- Transition clients from the sales process through onboarding and implementation of the Insider platform
- Reinforce Insider’s vision of true 1-to-1 personalization driven by client data
- Manage project delivery
- Ensure accelerated time-to-value realization from client’s investment in Insider
- Enable and empower new clients to use the platform to its fullest potential
- Ensure smooth, timely, and complete Insider platform adoption
- Build client confidence in their new system
Skills
Customer Onboarding
SaaS
B2B
Customer Experience
Marketing
AI
Customer Data Platforms
Personalization
Account Management
Insider
Growth management platform for digital marketers
About Insider
Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.
Istanbul, TürkiyeHeadquarters
2012Year Founded
$751MTotal Funding
SERIES_ECompany Stage
Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees
Benefits
Professional Development Budget
Risks
Rapid expansion may strain resources and affect service quality.
Integration challenges from mergers and acquisitions could impact performance.
Reliance on AI exposes Insider to data privacy regulation risks.
Differentiation
Insider offers a unified Growth Management Platform for digital marketers.
The platform uses AI to deliver personalized customer experiences across multiple channels.
Insider's SaaS model ensures scalability and steady revenue through subscription fees.
Upsides
Insider raised $500M in 2024 to boost AI strategy and global expansion.
The company is expanding in Latin America, creating 160 jobs by 2027.
Insider's platform is used by Fortune 500 companies, enhancing its market credibility.
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