Customer Manager at Ada

Leigh, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Experience managing or supervising in a customer-facing retail or hospitality environment
Strong communication and people skills
A passion for customer service and team development
Confidence in handling customer feedback and resolving issues
Flexibility to work a range of shifts, including weekends and evenings
Customer-obsessed: Understand what great service looks like and inspire others to deliver it
Brand ambassador: Promote values and ensure every customer interaction reflects the brand promise
Empathetic leader: Support team to handle customer queries confidently and professionally
Service-focused: Monitor service standards, respond to feedback, and drive continuous improvement
Collaborative: Work across departments to ensure a seamless customer journey
Proactive: Identify opportunities to enhance customer experience and act on them

Responsibilities

Champion customer experience in store, ensuring every interaction leaves a lasting impression
Lead by example, coaching colleagues to deliver outstanding service
Resolve issues with empathy and promote brand values at every opportunity
Take ownership of customer satisfaction, loyalty, and service standards across the store
Support front-end operations
Manage customer feedback
Drive service improvements to make the store a place customers love to shop

Skills

Key technologies and capabilities for this role

Customer ServiceTeam LeadershipPeople ManagementFeedback ResolutionRetail OperationsCommunication SkillsShift ManagementBrand Promotion

Questions & Answers

Common questions about this position

What is the salary for the Customer Manager position?

The position offers a competitive salary plus benefits.

Is this Customer Manager role remote or office-based?

This is an in-store position based in Leigh, requiring presence on-site with a 45-hour work week on day shifts.

What skills and experience are required for the Customer Manager role?

Required experience includes managing or supervising in a customer-facing retail or hospitality environment, strong communication and people skills, passion for customer service and team development, confidence in handling feedback and resolving issues, and flexibility for shifts including weekends and evenings.

What benefits are offered for the Customer Manager position?

Benefits include 15% colleague discount on shopping from day 1, discretionary company bonus scheme, enhanced electric car scheme, free eye tests, discounted services, Wagestream for flexible pay, company pension, wellbeing support like 24/7 virtual GP and EAP, inclusion networks, excellent parental leave policies, and colleague recognition programmes.

What makes a strong candidate for the Customer Manager role?

A brilliant candidate is customer-obsessed, a brand ambassador, empathetic leader, service-focused, collaborative, and proactive, with prior supervisory experience in retail or hospitality.

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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