Customer Learning Consultant at Gong.io

Austin, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Revenue Intelligence, SaaSIndustries

Requirements

3+ Years High-Impact SaaS Experience with a track record of delivering consultative training within the SaaS space, driving adoption and strategy for complex organizations
Proven ability to manage a portfolio of multiple large Enterprise accounts concurrently, juggling varying implementation timelines and custom SOWs without compromising the customer experience
Deep domain knowledge in Sales/Revenue Intelligence to drive customer success and establish yourself as a trusted advisor
Energetic, compelling, and possess executive presence to engage audiences from end-users to C-Suite leadership; thrive on presenting
Skilled at navigating resistance and influencing senior stakeholders to adopt new behaviors and methodologies
Growth mindset, craving feedback from team and audience to constantly refine your craft
Willingness to travel periodically (up to 50%+) to deliver onsite trainings across US, EMEA, and APAC regions
Resilience to manage time-zone complexities and adapt teaching style to diverse cultural audiences
Articulate, dynamic, capable of commanding a room, and bringing energy to turn skeptical users into passionate adopters

Responsibilities

Translate Gong’s curriculum into interactive, multi-tier live training programs tailored to Enterprise customers' specific business goals
Act as the "boots on the ground" for the Instructional Design team, leveraging insights from live sessions to identify gaps in education materials and proactively address them
Explain the learning strategy to senior stakeholders, positioning yourself as the main point of contact for their learning success
Design and lead high-impact sessions across all formats, from virtual to in-person trainings
Serve as the voice of the customer back to the business, collaborating with cross-functional teams to align training with latest features and market needs
Work lock-step with Professional Services, Customer Success, and Support to ensure seamless customer experience from SOW signature through post-training implementation and ongoing training
Conduct regular, high-quality communications (verbal and written) with all project stakeholders, from core teams to VP/Director-level sponsors
Architect and execute comprehensive learning strategies spanning the entire customer lifecycle for largest global Enterprise accounts
Translate custom SOWs into robust training plans, navigating complex stakeholder relationships and customizing for diverse cultural needs to drive deep adoption

Skills

Key technologies and capabilities for this role

Instructional DesignLearning StrategyTraining DeliveryStakeholder ManagementCurriculum DevelopmentVirtual TrainingIn-Person TrainingCustomer AdoptionCultural AdaptationEnterprise Training

Questions & Answers

Common questions about this position

What travel is required for this role?

The role supports a global footprint and requires periodic travel estimated up to 50%+ to deliver onsite trainings in US, EMEA, and APAC regions. You must also manage time-zone complexities.

What experience is required for this position?

Candidates need 3+ years of high-impact SaaS experience with a track record of delivering consultative training.

Is this role remote or office-based?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What skills make a strong candidate for this role?

Strong candidates are articulate, dynamic, capable of commanding a room, adapting to diverse cultural audiences, and explaining learning strategies to senior stakeholders.

Gong.io

Revenue intelligence platform for customer interactions

About Gong.io

Gong provides a platform focused on revenue intelligence, which helps businesses capture and analyze customer interactions. The platform uses artificial intelligence to integrate various customer communications into one system, allowing companies to gain insights that inform their decision-making and enhance revenue growth. Gong caters to a wide array of clients, including sales, marketing, and customer success teams across different industries. Its subscription-based model allows organizations to pay for access to the platform, with pricing tiers based on user count and desired features. The main goal of Gong is to support businesses in optimizing their go-to-market strategies by delivering actionable insights derived from customer data.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$570.1MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Mental health support resources

Weekly wellness events

Work from home stipend

Generous vacation days

Quarterly recharge company shutdowns

Parental leave

Employee equity

Retirement savings & financial coaches

Commuter & parking benefits

Training & learning programs

Monthly lunch & learns

Mentor & buddy programs

Risks

Increased competition from Highspot and Seismic may pressure Gong's market share.

Rapid market growth could attract new entrants, impacting Gong's growth trajectory.

Challenges in measuring AI success may affect customer retention and acquisition.

Differentiation

Gong's platform integrates all customer interactions into a single system for better insights.

The company uses proprietary AI to analyze customer interactions, enhancing decision-making.

Gong's subscription model offers tiered access based on user numbers and functionality.

Upsides

Gong's integration with ChurnZero enhances customer success management with AI-driven insights.

The company's inclusion in Forbes Cloud 100 highlights its market leadership and innovation.

Gong's 'Ask Anything' solution boosts win rates by 26%, enhancing revenue team efficiency.

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