Customer Growth Executive at InMobi

Zagreb, Grad Zagreb, Croatia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Cloud Communications, TechnologyIndustries

Requirements

Proven experience managing clients and fostering long-term relationships
Strong understanding of client business processes and ability to align Infobip’s offerings to their needs
Excellent coordination skills, able to work across multiple teams and stakeholders effectively
Data-driven mindset with the ability to analyze trends and forecast business outcomes
Experience in SaaS environments and customer success or account management roles
Proactive and solutions-oriented

Responsibilities

Build and maintain trusted relationships with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors)
Serve as a focal point for clients when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams)
Coordinate different teams in order to best serve the customer
Understand client’s structure and processes around choosing/implementing new solutions
Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics)
Work closely with Customer Success for existing and future SaaS business
In cooperation with CPaaS Registrations, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance)
In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting)
Analyze and forecast client’s traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue
Power user, help improve Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU) by providing constructive feedback and ideas
Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, CPaas Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance)
Update all activities regarding client engagements and opportunities in dedicated tools (SF)
Influence Infobip’s ever-evolving end-to-end customer experience by grasping and continuously promoting client’s perspective to the internal stakeholders
Help mentor and onboard other team members and newcomers
Have an excellent knowledge of Infobip products, platform, and relevant markets
Be up to date with industry trends and competition. Stay always on top with competition and latest industry trends

Skills

Customer Relationship Management

Account Management

Cross-functional Coordination

Client Escalation

SaaS Sales

Business Growth

KPI Achievement

Cross-selling

InMobi

Mobile advertising and programmatic solutions provider

About InMobi

InMobi specializes in mobile advertising and marketing technology, focusing on the automated buying and selling of ad space within mobile applications. Their platform allows media buyers and marketers to efficiently purchase ad space to reach specific audiences, while app publishers can monetize their applications by selling ad space. InMobi offers a range of advertising solutions, including demand-side platforms (DSPs) for buyers and supply-side platforms (SSPs) for publishers, along with analytics tools to enhance ad performance and minimize fraud. Unlike many competitors, InMobi also provides educational resources through InMobi U, helping clients understand the in-app programmatic ecosystem. The company's goal is to optimize ad revenue for both advertisers and publishers while establishing itself as a leader in mobile advertising education.

Kadubeesanahalli, IndiaHeadquarters

2007Year Founded

$214.6MTotal Funding

DEBTCompany Stage

Consumer Software, Education, EntertainmentIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Flexible Work Hours

Wellness Program

Free Lunch

Pet Insurance

Employee Assistance Program

Risks

Increased competition from local players like VerSe in the digital marketing space.

Potential over-reliance on debt financing could impact financial stability.

Pressure to deliver on AI-driven expansion could strain resources if not managed well.

Differentiation

InMobi offers a comprehensive suite of advertising solutions for advertisers and publishers.

The company provides advanced analytics and optimization tools to improve ad performance.

InMobi's partnership with Scope3 pioneers green media offerings, attracting eco-conscious brands.

Upsides

InMobi secured $100 million to enhance AI capabilities for sophisticated ad targeting.

The company is recognized as a 'Strong Performer' in the sell-side platform market.

InMobi's planned IPO indicates strong market confidence and potential capital for expansion.

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