Customer Growth Executive at InMobi

Jersey City, New Jersey, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Cloud Communications, TechnologyIndustries

Requirements

Excellent knowledge of Infobip products, platform, and relevant markets
Excellent knowledge of client's structure and processes around choosing/implementing new solutions

Responsibilities

Build and maintain trusted relationships with assigned clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors)
Proactively search for new opportunities to increase customer spend and cross-sell into new use cases, portfolios, services
Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams)
Coordinate different teams in order to best serve customer
Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics)
In cooperation with supporting departments, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance)
In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting)
Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue
Power user, help improve Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU) by providing constructive feedback and ideas
Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, CPaas Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance)
Update all activities regarding client engagements and opportunities in dedicated tools (SF)
Influence Infobip’s ever-evolving end-to-end customer experience by grasping and continuously promoting client’s perspective to the internal stakeholders
Promote team spirit and nourish critical thinking
Help mentor and onboard other team members and newcomers

Skills

Key technologies and capabilities for this role

Customer Relationship ManagementAccount ManagementCross-SellingUp-SellingClient EngagementSales StrategyPerformance MetricsInternal Coordination

Questions & Answers

Common questions about this position

What is the employment type for this Customer Growth Executive role?

This is a full-time position.

Is this Customer Growth Executive role remote or office-based?

This information is not specified in the job description.

What are the key responsibilities for the Customer Growth Executive?

Key responsibilities include building trusted client relationships, proactively identifying upsell opportunities, serving as the focal point for client needs, coordinating teams, meeting KPIs like gross profit and cross-sells, and ensuring account setup and health.

What is the company culture like at Infobip?

The culture emphasizes curiosity, passion, collaboration, meaningful work, challenges that promote growth, and a global environment where employees contribute with purpose to a full-stack cloud communication platform.

What makes a strong candidate for the Customer Growth Executive role?

Strong candidates excel in customer orientation, building trusted relationships, strategic x-selling and upselling, account management, internal coordination, meeting KPIs, and continuous personal and team development.

InMobi

Mobile advertising and programmatic solutions provider

About InMobi

InMobi specializes in mobile advertising and marketing technology, focusing on the automated buying and selling of ad space within mobile applications. Their platform allows media buyers and marketers to efficiently purchase ad space to reach specific audiences, while app publishers can monetize their applications by selling ad space. InMobi offers a range of advertising solutions, including demand-side platforms (DSPs) for buyers and supply-side platforms (SSPs) for publishers, along with analytics tools to enhance ad performance and minimize fraud. Unlike many competitors, InMobi also provides educational resources through InMobi U, helping clients understand the in-app programmatic ecosystem. The company's goal is to optimize ad revenue for both advertisers and publishers while establishing itself as a leader in mobile advertising education.

Kadubeesanahalli, IndiaHeadquarters

2007Year Founded

$214.6MTotal Funding

DEBTCompany Stage

Consumer Software, Education, EntertainmentIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Flexible Work Hours

Wellness Program

Free Lunch

Pet Insurance

Employee Assistance Program

Risks

Increased competition from local players like VerSe in the digital marketing space.

Potential over-reliance on debt financing could impact financial stability.

Pressure to deliver on AI-driven expansion could strain resources if not managed well.

Differentiation

InMobi offers a comprehensive suite of advertising solutions for advertisers and publishers.

The company provides advanced analytics and optimization tools to improve ad performance.

InMobi's partnership with Scope3 pioneers green media offerings, attracting eco-conscious brands.

Upsides

InMobi secured $100 million to enhance AI capabilities for sophisticated ad targeting.

The company is recognized as a 'Strong Performer' in the sell-side platform market.

InMobi's planned IPO indicates strong market confidence and potential capital for expansion.

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