Resident Services, Principal Consultant (Remote)
CrowdstrikeSalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
NoVisa
Real Estate, Property Management, Student HousingIndustries
Requirements
- College graduate preferred, with a minimum of two years of customer service, sales and/or community management experience, or an equivalent combination
- Ability and willingness to work up to six days per week for necessary level of management coverage
- Values and fosters a sensitive and supportive approach to a diverse working and living environment
- Commitment to excellence and high standards, with acute attention to detail
- Excellent written and verbal communication skills
- Proficient in Microsoft Office and Property Management Systems
- Works well with all levels of management
- Strong organizational, problem-solving, and analytical skills
- Handles multiple, complex projects, with minimal guidance, prioritizes effectively, and meets deadlines
- Works well independently and as a member of various teams
- Customer-centric mindset
- Exceptional written and verbal communicator
- Brand awareness
- Marketing and leasing
- Keen organization and prioritization skills
- 1+ years’ experience working in customer service
- Proficiency in Entrata (Property Management System), Greenhouse (Applicant Tracking System), and Lattice (Performance)
Responsibilities
- Provide leadership and coaching for Experience Team Member staff performance and foster a positive and productive team environment
- Assist the General Manager with ensuring all onsite staff are trained and compliant with Fair Housing, safety and company policies
- Assist with planning and executing successful annual Turnover processes
- Assist with move-in and move-out processes
- Regularly inspect and report on property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments
- Coordinate work orders with appropriate staff to ensure requests are being met on time, necessary communication is sent to residents and customer satisfaction remains high
- Keep a consistent pulse on resident feedback regarding facilities and maintenance needs
- Partner with General Manager, Assistant General Manager and Facilities Supervisor in the planning and execution of annual Turnover processes
- Assist with all customer sales interactions, both personally and through directing team members in alignment with company standards
- Utilize KPIs to report on trends, insights and proactively address issues
- Provide expert direction on sales and revenue goals and lead the team to achieve them
- Perform weekly market surveys to identify and recommend local marketing opportunities, appropriate marketing messages and material to drive traffic to the property
- Oversee all on-campus and in-person marketing events
- Execute social media and communication strategies on various platforms to engage customers
- Manage promotional material and property incentives meeting marketing and concession budget
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What benefits are offered for the Customer Experience Manager role?
Benefits include discretionary annual bonus, paid time off, health, dental, and vision insurance, 401k matching, paid maternal and parental leave, and learning reimbursement opportunities.
Is there a salary range listed for this position?
This information is not specified in the job description.
Is this Customer Experience Manager role remote or on-site?
This information is not specified in the job description.
What qualifications are required for the Customer Experience Manager position?
A college degree is preferred, along with a minimum of two years of customer service, sales, and/or community management experience, or an equivalent combination.
What skills or experience make a strong candidate for this role?
Candidates with exceptional interpersonal skills, leadership abilities, sales experience, and an all-in work ethic stand out, especially those with a background in customer service or community management.
The Scion Group
Owns, operates, and advises student housing
About The Scion Group
The Scion Group focuses on improving the residential experience for students in both on-campus and off-campus housing. They own, operate, and advise on student housing properties, catering to a wide range of student needs through four distinct brands. This approach allows them to provide living solutions that vary from budget-friendly to luxurious options. Their revenue primarily comes from rental payments from students living in their properties, as well as advisory services offered to universities and property owners looking to enhance their student housing offerings. What sets Scion apart from competitors is their commitment to tailoring solutions to the specific needs of each community, ensuring a local impact while maintaining a national presence. The goal of The Scion Group is to redefine student living by raising the standard of accommodations and services available to students.
Chicago, IllinoisHeadquarters
1999Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Real EstateIndustries
501-1,000Employees
Risks
Rising interest rates could impact Scion's growth strategy.
Increased competition may pressure Scion to lower rental prices.
Remote learning trends could reduce demand for student housing.
Differentiation
Scion operates four unique brands catering to diverse student housing needs.
They offer tailored living solutions from budget-friendly to luxurious accommodations.
Scion provides advisory services to improve student housing standards across campuses.
Upsides
Growing demand for sustainable housing enhances Scion's market appeal.
Hybrid learning models increase demand for flexible living arrangements.
Smart home technologies offer opportunities to enhance Scion's properties.
Related Jobs
RemoteRemoteCustomer Success Manager
SamaSalary not specified
- Full Time
- Entry Level & New Grad
RemoteDeveloper Experience Director
XsollaSalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteOperations Manager
Dandy$116,500 - $137,000/year
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteCMLR and Marketing Operations Coordinator
Axsome Therapeutics IncSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteDirector, Customer Experience
BrightseedSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteWarehouse AssociateIT equipment | Houston, Texas, On-site
DeelSalary not specified
- Full Time
- Entry Level & New Grad
RemoteSupport Experience Coordinator (REMOTE)
AlteraSalary not specified
- Full Time
- Entry Level & New Grad